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For Companies At a Glance
- Tasks: Support service design activities, including research and journey mapping for user-focused services.
- Company: Join a not-for-profit organisation committed to fairness and simplicity in financial services.
- Benefits: Generous pension, healthcare, learning opportunities, and flexible hybrid working.
- Why this job: Make a real impact by designing customer journeys that enhance user experiences.
- Qualifications: Experience in service design, journey mapping, and workshop facilitation.
- Other info: Dynamic workplace with a focus on personal growth and community engagement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Service Designer - 24 months FTC
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
- The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals.
- The Service Designer will contribute to design decisions and help embed service design practices within project teams.
- Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business.
- Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations.
- Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements.
- Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics.
- Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design.
- Translate insight and data into actionable design outcomes.
What We’re Looking For
- Proven experience of service design in complex or large-scale organisations.
- Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition.
- Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica).
- Ability to translate customer and business insights into design priorities and actionable outcomes.
- Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam).
What You Can Expect From Us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Service Designer UX in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Designer role.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to fairness and simplicity. We want you to show how your skills in journey mapping and service design align with their mission.
✨Tip Number 3
Showcase your skills! Bring a portfolio of your work to interviews, highlighting your experience with journey management platforms and workshop facilitation. We want to see how you’ve turned insights into actionable design outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission-driven team.
We think you need these skills to ace Service Designer UX in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design, journey mapping, and any relevant tools you've used. We want to see how your skills align with our mission of making services user-focused!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your journey mapping and design facilitation abilities. We love seeing how you’ve tackled challenges and created actionable outcomes.
Be Authentic: Let your personality shine through in your application. We’re looking for individuals who are passionate about service design and can contribute to our culture. Share your motivations and what excites you about this role at People’s Partnership!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our organisation there!
How to prepare for a job interview at People's Partnership
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially journey mapping and service blueprinting. Be ready to discuss how you've applied these in past roles, as this will show your practical experience and understanding of the field.
✨Show Off Your Workshop Skills
Since you'll be designing and facilitating workshops, think of examples where you've successfully led collaborative sessions. Prepare to share how you engage teams and drive alignment on service improvements, as this is key for the role.
✨Familiarise Yourself with Journey Management Platforms
Get comfortable with platforms like TheyDo or similar tools. Be prepared to explain how you've used these in previous projects to structure customer journeys and link them to metrics, as this will demonstrate your technical know-how.
✨Translate Insights into Action
Think about how you've turned customer and business insights into actionable design outcomes. Be ready to discuss specific examples where your insights led to tangible improvements, showcasing your ability to connect data with design.