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For Companies At a Glance
- Tasks: Support service design activities, focusing on user journeys and collaborative workshops.
- Company: Not-for-profit organisation dedicated to fairness and simplicity in financial services.
- Benefits: Generous pension, healthcare, learning opportunities, and a vibrant workplace culture.
- Why this job: Make a real difference by designing user-focused services that benefit everyone.
- Qualifications: Experience in service design, journey mapping, and workshop facilitation.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Service Designer - 24 months FTC
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
- The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals.
- The Service Designer will contribute to design decisions and help embed service design practices within project teams.
- Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business.
- Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations.
- Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements.
- Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics.
- Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design.
- Translate insight and data into actionable design outcomes.
What We’re Looking For
- Proven experience of service design in complex or large-scale organisations.
- Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition.
- Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica).
- Ability to translate customer and business insights into design priorities and actionable outcomes.
- Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam).
What You Can Expect From Us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Service Designer (user experience) in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects, journey maps, and any workshops you've facilitated. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with journey mapping and design facilitation. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our mission to make financial experiences better for everyone.
We think you need these skills to ace Service Designer (user experience) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design, journey mapping, and any relevant tools you've used. We want to see how your skills align with our mission of creating user-focused services!
Showcase Your Experience: When detailing your past roles, focus on specific projects where you’ve successfully implemented service design practices. Use examples that demonstrate your ability to translate insights into actionable outcomes. This will help us understand how you can contribute to our team.
Be Authentic: Let your personality shine through in your application! We value diversity and want to know what makes you unique. Share your passion for service design and how it aligns with our commitment to fairness and simplicity.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find more information about our culture and values there!
How to prepare for a job interview at People's Partnership
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles, especially journey mapping and service blueprinting. Be ready to discuss how you've applied these in previous roles, as well as any tools like TheyDo or Miro that you've used. This will show your expertise and passion for the field.
✨Prepare for Collaborative Scenarios
Since the role involves facilitating workshops and collaborative sessions, think of examples where you've successfully led a team through a design challenge. Be prepared to share your approach to aligning teams on service improvements and how you handle differing opinions.
✨Showcase Your Insight-Driven Design Skills
Be ready to talk about how you've translated customer insights into actionable design outcomes. Bring specific examples of projects where your design decisions were informed by data, and how those decisions impacted the user experience positively.
✨Emphasise Your Adaptability
With a hybrid working approach, it's important to demonstrate your flexibility. Share experiences where you've successfully collaborated in both remote and in-person settings, and how you adapted your facilitation style to suit different environments.