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- Tasks: Support service design activities, including research and journey mapping for user-focused services.
- Company: Not-for-profit organisation dedicated to fairness and simplicity in financial services.
- Benefits: Generous pension, healthcare, learning opportunities, and a subsidised restaurant.
- Why this job: Make a real difference by designing customer journeys that enhance user experiences.
- Qualifications: Experience in service design, journey mapping, and workshop facilitation.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Service Designer - 24 months FTC
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
- The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals.
- The Service Designer will contribute to design decisions and help embed service design practices within project teams.
- Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business.
- Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations.
- Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements.
- Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics.
- Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design.
- Translate insight and data into actionable design outcomes.
What We’re Looking For
- Proven experience of service design in complex or large-scale organisations.
- Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition.
- Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica).
- Ability to translate customer and business insights into design priorities and actionable outcomes.
- Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam).
What You Can Expect From Us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Service Designer in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects, journey maps, and any workshops you've facilitated. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with journey mapping and design facilitation. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our mission to make financial services fair and simple for everyone.
We think you need these skills to ace Service Designer in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design, journey mapping, and any relevant tools you've used. We want to see how your skills align with our mission!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your journey mapping and design facilitation abilities. This helps us see how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for individuals who are not only skilled but also a good fit for our culture. Share your passion for service design and how it aligns with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at People's Partnership
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially journey mapping and service blueprinting. Be ready to discuss how you've applied these in past roles, as this will show your practical experience and understanding of the field.
✨Show Off Your Workshop Skills
Since you'll be designing and facilitating workshops, think of examples where you've successfully led collaborative sessions. Highlight your ability to engage teams and drive discussions, especially in remote or hybrid settings using tools like Miro or FigJam.
✨Be Data-Driven
Prepare to talk about how you've translated customer insights into actionable design outcomes. Bring examples of how you've used data to inform your design decisions, as this aligns perfectly with their focus on evidence-based service improvements.
✨Align with Their Values
Familiarise yourself with People’s Partnership's commitment to fairness and simplicity. During the interview, express how your values align with theirs and how you can contribute to making the service experience better for their members.