At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
The Product Design Lead will be responsible for establishing, developing, and embedding a best-in-class product design capability across the organisation. Leading and growing a high-performing team, you will own the end-to-end user experience across multiple customer-facing channels, ensuring solutions are aligned to the needs of distinct customer segments.
You will define and champion the Product Design vision, set UX standards and principles, and drive excellence in design execution. This includes overseeing an effective design governance framework, ensuring component-based design practices, robust user testing prior to development, and disciplined handover processes that enable consistent, high-quality delivery.
Working in close partnership with the Head of Customer Experience, you will play a key role in shaping the customer experience strategy while collaborating across the business to deliver impactful digital experiences. The role reports directly to the Head of Digital Experience & Capability.
- Line-manage and develop Product Designers and other UX specialists; set goals, coach performance, and run effective 1:1s and reviews.
- Chair/participate in design reviews; approve component proposals and ensure adherence to design governance.
- Set UX quality bars and measurable goals (e.g., task success, CSAT, conversion); ensure pre-build research and evaluation inform decisions.
- Source, brief and manage contractors/agencies; set standards, review outputs and ensure value-for-money delivery.
- Protect company IP, brand and system integrity when third parties contribute components or patterns.
What we’re looking for:
- Proven leadership of multi-disciplinary product design teams in an agile environment.
- Track record establishing/operating design governance and component-based design systems.
- Evidence of embedding pre-build research and usability evaluation; translating insights into product outcomes.
- Strong stakeholder management and storytelling skills across senior audiences.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
Product Design Lead in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
