Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Service Desk and ensure top-notch support for users.
- Company: A meaningful not-for-profit organisation making a difference in Crawley.
- Benefits: Generous pension contributions, employee healthcare, and growth opportunities.
- Why this job: Join a mission-driven team and enhance your leadership skills in IT.
- Qualifications: Experience in ITIL Service Management and strong leadership abilities.
- Other info: Hybrid work model with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
A not-for-profit organization in Crawley is looking for an IT Service Support Manager to oversee IT support operations. Responsibilities include managing the IT Service Desk, ensuring high-quality service delivery, and leading a team. The ideal candidate will have experience in ITIL Service Management, strong leadership skills, and knowledge of ITSM tools like ServiceNow. This full-time role offers generous pension contributions, employee healthcare, and opportunities for development.
IT Service Desk & App Support Manager | Hybrid, Impact in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk & App Support Manager | Hybrid, Impact in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in not-for-profit organisations. They might have insider info on the role or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL Service Management principles and familiarising yourself with ITSM tools like ServiceNow. We want you to shine when discussing how you can lead the team and improve service delivery!
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you successfully managed a team or improved processes. We love hearing about real-life scenarios that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in the IT support space.
We think you need these skills to ace IT Service Desk & App Support Manager | Hybrid, Impact in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL Service Management and any relevant ITSM tools like ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about overseeing IT support operations and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality service. Numbers and examples speak volumes, so let us know how you’ve made an impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at People's Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Management knowledge. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of best practices in service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully led a team through challenges or improved service delivery. This will demonstrate your capability to manage the IT Service Desk effectively.
✨Familiarise Yourself with ITSM Tools
Since knowledge of ITSM tools like ServiceNow is crucial, make sure you can talk about your experience with these platforms. If you’ve implemented or optimised any processes using these tools, be ready to share those insights.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current IT support operations and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
