IT Release Manager in Crawley

About People’s Partnership

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What You'll Be Doing

• As part of the IT Service Management team you will be required to own and manage your assigned process as well as providing cover and support for the other processes in the area.
• Design, implement, own and manage the Release Management policy, process and procedures ensuring they are relevant and current based on industry and department strategy changes. All documents should be aligned to ITIL best practice and reviewed and signed off on an annual basis.
• Act as the primary point of contact for all release related activities.
• Manage the Release Schedule, ensuring this is communicated to all interested parties.
• Ensure all releases to the Production environment are introduced with the correct level of governance & control.
• Ensure all releases are planned to the required level of detail, ensuring detailed run-throughs are completed ahead of releases to ensure all participants are aligned.
• Ensure all releases are supported from a Release Management perspective, both in and out of hours.
• Ensure Release reviews are conducted at all relevant stages, identifying any exceptions to agreed release criteria and appropriate responses are agreed with all internal and external stakeholders.
• Perform Post Implementation Reviews where required.
• Ensure all required areas are trained in the Release Management Process.

What We’re Looking For

• Proven experience of managing complex IT Releases.
• A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
• A good understanding of Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.
• Excellent understanding of project & service management delivery methodology, frameworks, and best practice.
• Passionate about continuous service improvement and delivering results.
• Knowledge of DevOps principles and CI/CD pipelines.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%.
• Real living wage.
• Income protection, critical illness cover & death in service insurance.
• Employee healthcare.
• Parental and adoption leave.
• Learning & development opportunities and study support.
• Travel season ticket loans.
• Grab & Go Deli Café at our Crawley offices.
• Volunteering days and charity payroll giving.
• Onsite gym.
• Ride-to-Work scheme.
• Social clubs and events.

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.