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- Tasks: Support service design activities, including research and journey mapping for user-focused services.
- Company: Join a not-for-profit organisation committed to fairness and exceptional service.
- Benefits: Generous pension, healthcare, learning opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact by designing customer journeys that enhance member experiences.
- Qualifications: Experience in service design, journey mapping, and workshop facilitation.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 34000 - 46000 ÂŁ per year.
People's Partnership invites you to apply for the Service Designer role.
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and motivation to make the future-saving experience simple for our members. We champion fairness and simplicity, not profit chasing. Imagine a financial adventure where everyone is a winner, fuelled by exceptional service and brought to life by the fantastic individuals who work for us. We are a working approach, ensuring everyone can join us and be their best self.
Description
Service Designer – 24 months FTC.
What You’ll Be Doing
- The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals.
- The Service Designer will contribute to design decisions and help embed service design practices within project teams.
- Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business.
- Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations.
- Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements.
- Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics.
- Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design.
- Translate insight and data into actionable design outcomes.
What We’re Looking For
- Proven experience of service design in complex or large-scale organisations.
- Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition.
- Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica).
- Ability to translate customer and business insights into design priorities and actionable outcomes.
- Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam).
What You Can Expect From Us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Salary Range £40,000.00 – £55,000.00 per annum.
Seniority Level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability-committed employer – please let us know if you need any reasonable adjustments made to our recruitment process to enable you to show us the best “you”. We believe in equal opportunity workplace. The company does not discriminate on any basis including race, colour, faith, sexual orientation, gender, disability and other protected characteristics as defined within the Equality Act 2010.
CX - Service Designer in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX - Service Designer in Crawley
✨Tip Number 1
Get to know the company inside out! Research People’s Partnership and understand their mission, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how your experience aligns with their needs, especially around journey mapping and user-focused design. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the People’s Partnership family.
We think you need these skills to ace CX - Service Designer in Crawley
Some tips for your application 🫡
Show Your Passion for Service Design: When you're writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've made a difference in previous roles and how you align with our mission to create user-focused services.
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with journey mapping and design facilitation, and connect your skills to the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see how you fit into our team and contribute to our goals.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at People's Partnership
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles, especially journey mapping and service blueprinting. Be ready to discuss your past experiences in detail, showcasing how you've applied these skills in complex organisations.
✨Prepare for Collaborative Scenarios
Since the role involves facilitating workshops and collaborative sessions, think of examples where you've successfully led such activities. Be prepared to share your approach to engaging teams and driving alignment on service improvements.
✨Familiarise Yourself with Journey Management Platforms
If you've used platforms like TheyDo or similar, be ready to talk about your experience. Highlight how you've leveraged these tools to structure customer journeys and link them to business metrics.
✨Showcase Your Insight-Driven Design Approach
Demonstrate your ability to translate customer insights into actionable design outcomes. Prepare to discuss specific instances where your insights led to significant service enhancements or optimisations.
