At a Glance
- Tasks: Lead a customer service team, ensuring clear communication and support for our customers.
- Company: A purpose-driven organisation focused on making saving simpler and fairer for everyone.
- Benefits: Generous pension contributions, learning opportunities, onsite gym, and volunteering days.
- Other info: Flexible hybrid working with a focus on personal growth and team collaboration.
- Why this job: Join a supportive team and make a real difference in customers' financial journeys.
- Qualifications: Experience in customer service within financial services and a passion for helping others.
The predicted salary is between 29700 - 36300 £ per year.
Hybrid, 3 days at home, Monday – Friday.
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
Experience dealing with customers in a Financial Services setting is essential. A real passion for helping customers, making sure they get the support and information they need is crucial. Our Customer Service teams are the heart of People’s Partnership, ensuring our customers receive the support they need. You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement: We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Customer Services Team Leader - Chief Executive - Customer services in Crawley employer: People's Partnership
Peoples Partnership is an exceptional employer that values collaboration and communication, making it an ideal workplace for a Senior Team Coordinator. With a strong focus on employee growth and development, you will find ample opportunities to enhance your skills while working in a supportive environment that prioritises strategic initiatives. Located in a vibrant area, the company fosters a culture of teamwork and innovation, ensuring that every team member feels valued and empowered.
