At a Glance
- Tasks: Lead the migration of communications to a modern platform and design scalable communication architecture.
- Company: A not-for-profit organisation focused on fairness and simplicity in financial services.
- Benefits: Generous pension contributions, healthcare, learning opportunities, and flexible hybrid working.
- Other info: Diverse workplace with a commitment to equality and employee well-being.
- Why this job: Join a mission-driven team making a real difference in people's financial experiences.
- Qualifications: Experience in communication migration and architecture within financial services.
The predicted salary is between 50000 - 60000 € per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You'll Be Doing
The Comms Lead is responsible for migrating regulated, high-volume communications from legacy financial services systems into a modern CCM solution. The role defines communication architecture, modular standards, and governance frameworks to ensure compliant, scalable, auditable communication delivery. The Comms Lead will design, catalogue and govern the high-risk communication architecture within the new CCM platform. Focuses on comms detail: locking down communication governance and creation. The role will define modular content standards, template design patterns and build principles to ensure communications are scalable, compliant, commercially efficient and digitally aligned. Working alongside the Customer Journeys Lead for Migration, a key measure of success is the establishment of sustainable standards and communication architecture self-sufficiency by the end of the term.
What We’re Looking For
- Proven experience of leading the migration of communications from line of business systems to a CCM in complex or large-scale organisations within Financial Services
- Experience building communication architecture from scratch
- Ability to reverse-engineer legacy rules and map into CCM platforms
- Document business rules, triggers, decision trees, and dynamic content
- Map current-state logic to the CCM platform’s capabilities
- CCM platform expertise: Template strategy, design and layout composition
- Development of variable content logic (conditions, rules, expressions)
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Communications Lead in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to fairness and simplicity, ensuring that our employees thrive in a flexible, hybrid working environment. With generous benefits such as substantial pension contributions, comprehensive healthcare, and ample opportunities for personal and professional growth, we foster a culture of inclusivity and support, making it an ideal place for passionate individuals to contribute to meaningful change in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Lead in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission of fairness and simplicity. We want to see your passion for making a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with communication architecture and CCM platforms clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our fantastic team.
We think you need these skills to ace Communications Lead in Crawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in migrating communications and building communication architecture. We want to see how your skills align with our mission of fairness and simplicity!
Showcase Your Expertise:Don’t hold back on detailing your CCM platform expertise! We’re looking for someone who can demonstrate their knowledge of template strategies and variable content logic, so make it clear how you’ve applied these in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex topics like communication governance and compliance. Let’s keep it simple!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at People's Partnership
✨Know Your Comms Inside Out
Make sure you’re well-versed in the specifics of communication architecture and governance frameworks. Brush up on your knowledge of CCM platforms and be ready to discuss how you've successfully migrated communications in the past.
✨Showcase Your Problem-Solving Skills
Be prepared to talk about how you've reverse-engineered legacy rules and mapped them into modern systems. Use examples from your experience to illustrate your ability to tackle complex challenges in financial services.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with others, so highlight your teamwork skills. Share instances where you’ve collaborated with different teams, especially in migration projects, to achieve a common goal.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the organisation's mission and values. Inquire about their approach to communication governance and how they envision the future of their CCM platform.
