Business Ops Directorate Team - Senior Strategy & Innovation Analyst in Crawley

Do you want a rewarding career with a growing organisation where people come first?

About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing: The main purpose of this role is to identify, define and develop operational improvement and innovation opportunities that support the delivery of the Operations strategy. Working across operational teams and business functions, the Senior Strategy & Innovation Analyst is responsible for leading discovery activities, assessing opportunities, shaping solutions and producing evidence-based proposals that deliver measurable customer, colleague and business outcomes. The role combines business analysis, continuous improvement, innovation and strategic insight to ensure that opportunities are prioritised effectively, benefits are quantified, and solutions are designed with operational viability and customer value at their core. The role also plays a key part in embedding a culture of continuous improvement and innovation across Operations.

• Drive and support the delivery of a continuous improvement culture across Operations, promoting efficient and effective ways of working.
• Evaluate, support and oversee operational change activity, ensuring solutions meet business and customer needs.
• Lead the assessment, validation and prioritisation of improvement opportunities based on strategic alignment, regulatory requirements, customer impact, business benefit, risk and delivery effort.
• Maintain and manage opportunity assessment and prioritisation frameworks to ensure resources are focused on the highest-value activities.
• Provide operational analysis consultancy support across operational change initiatives, strategic projects and innovation activities.
• Elicit, analyse, document and agree business requirements with stakeholders across the organisation.

What we’re looking for:

• Intermediate proficiency level in Microsoft Office including Visio and Excel.
• Previous experience of process improvement, ideally in Financial Services.
• Pro-active, ‘can-do’ behaviour and attitude.
• Excellent analytical, problem solving, and critical thinking skills.
• Excellent verbal and written communicational skills.
• Excellent accuracy and attention to detail.
• Strong interpersonal relationship building skills.
• Ability to work under pressure and to deadlines whilst achieving defined targets.
• Organised and able to manage own workload.
• Ability to interpret a wide range of information and utilise findings for improvements.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%.
• Real living wage.
• Income protection, critical illness cover & death in service insurance.
• Employee healthcare.
• Parental and adoption leave.
• Learning & development opportunities and study support.
• Travel season ticket loans.
• Grab & Go Deli Café at our Crawley offices.
• Volunteering days and charity payroll giving.
• Onsite gym.
• Ride-to-Work scheme.
• Social clubs and events.

You can learn more about how we support our employees on our website.

Disability Statement: People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Once you’ve submitted your application, a member of our Talent Team will review it and contact you if your skills and experience match the job profile. We’re looking for people who share our values, and we want to help bring out the best in you. Interviews with us are a two-way process. You’ll have the opportunity to show us why you’re right for the role, and we want you to learn more about us too.