At a Glance
- Tasks: Assess and manage bereavement and accident claims with empathy and professionalism.
- Company: Join a not-for-profit organisation dedicated to fairness and exceptional service.
- Benefits: Generous pension contributions, healthcare, learning opportunities, and a subsidised restaurant.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Understanding of financial services and strong organisational skills required.
The predicted salary is between 28800 - 43200 £ per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing:
- Our Customer Services team is the frontline of our business, delivering outstanding support and tailored solutions to our customers throughout their journey with us.
- You’ll make informed decisions, ensure compliance, and help us meet key service standards and SLAs — all while working collaboratively with a supportive team.
- Manage and assess death, ill health, and accident claims across a range of products, delivering a professional and compassionate service.
- Use active listening to understand customer needs and gather all necessary information for accurate claim assessment.
- Support colleagues daily by sharing knowledge, resolving queries, and maintaining quality and compliance standards.
- Build strong relationships with internal teams and external parties like solicitors, employers, and local authorities.
- Stay up to date with relevant legislation and regulations (e.g. FCA, HMRC, DWP) to ensure full compliance and minimise risk.
What we’re looking for:
- Solid understanding of Financial Services, Workplace Pensions, Master Trusts, and Automatic Enrolment regulations.
- Empathy and emotional intelligence to support customers through bereavement and terminal illness journeys.
- Strong organisational skills and the ability to manage your time effectively.
- Confident using office systems and tools to stay productive and connected.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
Disability Statement: People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Bereavement and Accident Claims Assessor in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement and Accident Claims Assessor in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to fairness and simplicity. We want to see how you align with our mission, so think about how your experiences can showcase that.
✨Tip Number 3
Practice your active listening skills. During interviews, show us you can understand and respond to questions thoughtfully. This is key for a role like Bereavement and Accident Claims Assessor, where empathy is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Bereavement and Accident Claims Assessor in Crawley
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathy and emotional intelligence. This role is all about supporting customers through tough times, so let us know how you can connect with them on a personal level.
Be Clear and Concise:We love a straightforward application! Keep your language clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure your experience shines through without unnecessary fluff.
Tailor Your Application:Don’t just send a generic application! Tailor it to our organisation and the specific role of Bereavement and Accident Claims Assessor. Mention how your skills align with our mission of fairness and simplicity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at People's Partnership
✨Understand the Role
Before your interview, take some time to really understand what being a Bereavement and Accident Claims Assessor involves. Familiarise yourself with the key responsibilities and the skills required, especially around empathy and compliance. This will help you articulate how your experience aligns with their needs.
✨Show Your Empathy
Given the sensitive nature of the role, it's crucial to demonstrate your emotional intelligence during the interview. Prepare examples from your past experiences where you've successfully supported someone through a difficult time. This will show that you can handle the emotional aspects of the job with care.
✨Know the Regulations
Brush up on relevant legislation and regulations like FCA, HMRC, and DWP. Being able to discuss these confidently will not only impress your interviewers but also show that you're serious about compliance and risk management in the financial services sector.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how they support each other, or what success looks like in this role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
