At a Glance
- Tasks: Lead the migration of communications to a modern CCM solution and establish governance frameworks.
- Company: A not-for-profit organisation focused on fairness and exceptional service.
- Benefits: Generous pension contributions, real living wage, and income protection.
- Other info: Flexible, hybrid working environment with opportunities for personal growth.
- Why this job: Join a mission-driven team making financial services simple and fair for everyone.
- Qualifications: Experience in communication migration and building architecture in financial services.
The predicted salary is between 50000 - 65000 £ per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You'll Be Doing
The Comms Lead is responsible for migrating regulated, high-volume communications from legacy financial services systems into a modern CCM solution. The role defines communication architecture, modular standards, and governance frameworks to ensure compliant, scalable, auditable communication delivery. The Comms Lead will design, catalogue and govern the high-risk communication architecture within the new CCM platform. Focuses on comms detail: locking down communication governance and creation. The role will define modular content standards, template design patterns and build principles to ensure communications are scalable, compliant, commercially efficient and digitally aligned. Working alongside the Customer Journeys Lead for Migration, a key measure of success is the establishment of sustainable standards and communication architecture self-sufficiency by the end of the term.
What We’re Looking For
- Proven experience of leading the migration of communications from line of business systems to a CCM in complex or large-scale organisations within Financial Services
- Experience building communication architecture from scratch
- Ability to reverse-engineer legacy rules and map into CCM platforms
- Document business rules, triggers, decision trees, and dynamic content
- Map current-state logic to the CCM platform’s capabilities
- CCM platform expertise: Template strategy, design and layout composition
- Development of variable content logic (conditions, rules, expressions)
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover
Communications Lead- Migration employer: People's Partnership
As a not-for-profit organisation, we prioritise fairness and simplicity, creating a workplace where our employees can thrive while making a meaningful impact. Our flexible, hybrid working model fosters a diverse and inclusive culture, allowing team members to be their best selves. With generous benefits like substantial pension contributions and comprehensive health coverage, we are committed to supporting your professional growth and well-being in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Lead- Migration
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience in communication architecture and migration projects. This will give you an edge and show potential employers what you're capable of.
✨Tip Number 3
Prepare for interviews by practising common questions related to communications and migration. Think about how your past experiences align with the role and be ready to share specific examples that demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission-driven team.
We think you need these skills to ace Communications Lead- Migration
Some tips for your application 🫡
Show Your Passion for Simplicity:When writing your application, let your enthusiasm for making complex things simple shine through. We love candidates who share our commitment to fairness and simplicity, so make sure to highlight any relevant experiences that align with this ethos.
Tailor Your Experience:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect your experience in migrating communications, especially in financial services. We want to see how your skills can help us create a seamless communication architecture.
Be Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to outline your achievements and skills, making it easy for us to see why you’re the perfect fit for the Comms Lead role.
Apply Through Our Website:Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at People's Partnership
✨Know Your Comms Inside Out
Make sure you’re well-versed in the specifics of communication architecture and governance frameworks. Brush up on your knowledge of CCM platforms and be ready to discuss how you've successfully migrated communications in the past. This will show that you understand the role's requirements and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to talk about challenges you've faced when migrating communications from legacy systems. Use specific examples to illustrate how you reverse-engineered rules and mapped them into new platforms. This will demonstrate your analytical thinking and ability to adapt to complex situations.
✨Highlight Your Collaborative Spirit
Since this role involves working closely with the Customer Journeys Lead, emphasise your experience in cross-functional teams. Share examples of how you’ve collaborated with others to establish sustainable standards and ensure effective communication delivery. This will show that you’re a team player who values diverse perspectives.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your interest in the organisation’s mission and values. Inquire about their approach to ensuring compliance and scalability in communications. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
