At a Glance
- Tasks: Support customers through sensitive claims with compassion and professionalism.
- Company: Join a not-for-profit organisation dedicated to fairness and exceptional service.
- Benefits: Generous pension contributions, real living wage, healthcare, and learning opportunities.
- Other info: Flexible hybrid working environment with great career development prospects.
- Why this job: Make a meaningful impact in people's lives during their toughest moments.
- Qualifications: Knowledge of financial services and strong emotional intelligence required.
The predicted salary is between 28800 - 43200 £ per year.
About People's Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
Join our Customer Services team at People's Partnership, where compassion meets expertise. You'll play a vital role in supporting customers through life's most sensitive moments, managing claims with professionalism and empathy. Collaborating with colleagues and external partners, you'll ensure service excellence, regulatory compliance, and continuous improvement. If you're passionate about making a meaningful impact and thrive in a supportive, purpose-driven environment - this is the role for you.
- Manage and assess death, ill health, and accident claims across our product range, delivering professional and compassionate support to customers and beneficiaries.
- Use active listening to understand customer needs, gather relevant information, and ensure accurate claim assessments while maintaining service standards.
- Support colleagues daily by resolving queries, sharing knowledge, and being available for discussions due to the varied nature of claims.
- Build and maintain strong relationships with internal teams and external parties such as Coroners, solicitors, IFAs, employers, and other stakeholders involved in the claims process.
What we're looking for:
- Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.
- Basic understanding of what a bereavement/terminal illness is, to have the knowledge of basic terms within this journey and to have a strong natural ability to deal with emotional situations/conversations.
- Good organisational and time management skills.
- A good working knowledge of office systems.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Disability Statement:
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
Bereavement & Accident Claims Assessor in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement & Accident Claims Assessor in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to bereavement and accident claims. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, share why you care about helping others during tough times. Your genuine interest can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Bereavement & Accident Claims Assessor in Crawley
Some tips for your application 🫡
Show Your Compassion:In your application, let your empathy shine through. This role is all about supporting customers during tough times, so share any relevant experiences that highlight your ability to handle sensitive situations with care.
Know Your Stuff:Make sure you brush up on your knowledge of financial services and the claims process. Mention any specific experience or understanding you have regarding bereavement and accident claims to show us you're ready for the challenge.
Be Organised:We love a good organiser! Highlight your time management skills and how you keep track of multiple claims or tasks. This will show us that you can handle the varied nature of the role without breaking a sweat.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at People's Partnership
✨Understand the Role
Before your interview, make sure you thoroughly understand the role of a Bereavement & Accident Claims Assessor. Familiarise yourself with the key responsibilities and the emotional aspects of the job. This will help you demonstrate your genuine interest and readiness to support customers during sensitive times.
✨Show Empathy and Compassion
Given the nature of the role, it's crucial to convey empathy during your interview. Prepare examples from your past experiences where you've had to handle sensitive situations with care. This will show that you have the right mindset for supporting customers through difficult moments.
✨Know Your Financial Services Basics
Brush up on your knowledge of financial services, particularly around workplace pensions and regulatory requirements. Being able to discuss these topics confidently will not only impress your interviewers but also show that you're prepared to handle the technical aspects of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how they measure success in the role, or what ongoing training opportunities are available. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
