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- Tasks: Support customers through sensitive claims, ensuring professionalism and empathy.
- Company: Join a not-for-profit organisation dedicated to fairness and exceptional service.
- Benefits: Enjoy flexible hybrid work, generous pension contributions, and employee healthcare.
- Why this job: Make a meaningful impact in a supportive, purpose-driven environment.
- Qualifications: Knowledge of financial services and strong emotional intelligence required.
- Other info: Equal opportunities employer committed to inclusivity and support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone\’s a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We\’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you\’ll be doing:
Join our Customer Services team at People’s Partnership, where compassion meets expertise. You’ll play a vital role in supporting customers through life’s most sensitive moments, managing claims with professionalism and empathy. Collaborating with colleagues and external partners, you’ll ensure service excellence, regulatory compliance, and continuous improvement. If you’re passionate about making a meaningful impact and thrive in a supportive, purpose-driven environment—this is the role for you.
- Manage and assess death, ill health, and accident claims across our product range, delivering professional and compassionate support to customers and beneficiaries.
- Use active listening to understand customer needs, gather relevant information, and ensure accurate claim assessments while maintaining service standards.
- Support colleagues daily by resolving queries, sharing knowledge, and being available for discussions due to the varied nature of claims.
- Build and maintain strong relationships with internal teams and external parties such as Coroners, solicitors, IFAs, employers, and other stakeholders involved in the claims process.
What we’re looking for:
- Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.
- Basic understanding of what a bereavement/terminal illness is, to have the knowledge of basic terms within this journey and to have a strong natural ability to deal with emotional situations/conversations.
- Good organisational and time management skills.
- A good working knowledge of office systems
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
Disability Statement
People\’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People\’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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Accident & Bereavement Claims Assessor employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accident & Bereavement Claims Assessor
✨Tip Number 1
Familiarise yourself with the key terms and processes related to bereavement and accident claims. Understanding the emotional aspects and regulatory requirements will help you demonstrate your empathy and knowledge during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work with workplace pensions and claims. Engaging with industry peers can provide insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've had to manage sensitive conversations or support someone through a difficult time. This will showcase your ability to handle the emotional demands of the role effectively.
✨Tip Number 4
Research People’s Partnership and their commitment to fairness and simplicity. Being able to articulate how your values align with theirs will make you a more compelling candidate during the interview process.
We think you need these skills to ace Accident & Bereavement Claims Assessor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Accident & Bereavement Claims Assessor position. Understand the key responsibilities and the skills required, such as compassion, active listening, and knowledge of financial services.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in customer service, claims assessment, or financial services, and showcase your ability to handle sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others during difficult times. Mention specific examples of how you've demonstrated empathy and professionalism in past roles, and explain why you want to work for People’s Partnership.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at People's Partnership
✨Show Empathy and Compassion
As an Accident & Bereavement Claims Assessor, you'll be dealing with sensitive situations. Make sure to express your understanding of the emotional weight of the role during the interview. Share examples of how you've handled difficult conversations in the past.
✨Demonstrate Your Knowledge
Familiarise yourself with financial services, workplace pensions, and the regulatory requirements related to bereavement and terminal illness. Be prepared to discuss these topics and how they relate to the claims process, showcasing your expertise.
✨Highlight Your Organisational Skills
The role requires good organisational and time management skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when handling multiple claims or working under pressure.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company's culture, support systems, and how they ensure service excellence. This shows your genuine interest in the role and helps you assess if it's the right fit for you.