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- Tasks: Lead a dynamic team to enhance customer experience and drive aftersales performance.
- Company: Reputable automotive dealership in Bootle with a focus on customer satisfaction.
- Benefits: Competitive salary, benefits package, and a 5-day working week.
- Why this job: Make a real impact in the automotive industry while leading a passionate team.
- Qualifications: Experience in Service Management and strong leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
A reputable automotive dealership in Bootle is seeking a proactive Service Manager to oversee all operational aspects of the Service Department. The ideal candidate will have solid experience in Service Management within a volume workshop and the ability to lead a team of around 30 employees. The role focuses on enhancing customer experience and driving the Aftersales performance by implementing effective processes and resolving customer complaints. Competitive salary and benefits are offered alongside a 5-day working week.
Service Manager – Cars & Commercials, Customer Experience employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Cars & Commercials, Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in service management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your achievements! When you get the chance to discuss your experience, highlight specific examples of how you've improved customer satisfaction or streamlined processes in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager – Cars & Commercials, Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Management, especially in a volume workshop. We want to see how you've led teams and improved customer experiences, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've enhanced customer experience and resolved complaints in the past.
Showcase Your Leadership Skills: Since you'll be leading a team of around 30 employees, it's crucial to demonstrate your leadership abilities. We love to see how you've motivated teams and driven performance in previous roles, so make sure to include that in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of service management in the automotive industry. Understand the key metrics that drive aftersales performance and be ready to discuss how you've improved customer experience in previous roles.
✨Showcase Your Leadership Skills
Since you'll be leading a team of around 30 employees, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff to achieve targets.
✨Customer-Centric Mindset
This role is all about enhancing customer experience, so be prepared to share specific instances where you've turned a negative customer experience into a positive one. Highlight your problem-solving skills and your approach to handling complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the dealership's operations. Inquire about their current processes for customer feedback and how they measure success in the service department.
