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- Tasks: Lead the Service team, ensuring top-notch customer service and operational excellence.
- Company: Join a dynamic dealership in Bootle with a focus on customer engagement.
- Benefits: Enjoy competitive salary, company car, discounts, and 30 days annual leave.
- Why this job: Make a real impact on customer experience and drive team performance.
- Qualifications: Experience in Service Management and leadership skills are essential.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and energetic individual to join the Peoples team as a Service Manager at our Bootle dealership. In this role you will be an integral part of the customer experience and will inspire long term customer engagement as well as motivating and driving the Aftersales performance of the dealership. You will be responsible for all operational aspects of the Bootle Service Department, including the Passenger Vehicle and Commercial Vehicle Service Dept. The role will ensure daily processes and practices support the Company’s strategy of existing customer retention, attracting new customers and increasing average invoice value. Reporting to the Group Aftersales & Ownership Director, the role will support and drive the Aftersales function in a proactive and strategic manner.
Responsibilities:
- Overseeing the performance of the Service (Car and CV) Departments in Bootle to ensure performance is maximised.
- Development and management of the existing Service team, ensuring all processes and procedures are measured and monitored and leadership skills are promoted.
- Driving the importance of customer service, ensuring staff provide excellent, consistent, timely and accurate service to every customer.
- Driving the adherence to all aspects of the Customer Viewpoint Programme (CVP), ensuring that CVP/CSI scores are to a representative standard thus ensuring our customers receive a world-class experience.
- Managing and resolving any customer complaints, with a focus on ensuring the root cause is identified and plans are put in place to resolve future reoccurrences.
- Sharing best practice.
- Growing our customer database.
- Leading the Service Team on a daily basis, ensuring all understand the focus and direction of the department and the strategic priorities.
- Proactively looking at ways to enhance processes and drive business performance.
- Provision of daily, weekly and monthly reporting to senior management.
What You’ll Have:
- A full UK driving licence.
- A thorough knowledge of Service Management within a volume workshop is essential.
- Aftersales experience at Management level.
- Ability to lead a Service team of circa 30 employees.
Rewards And Benefits:
- Competitive salary and OTE dependent on experience.
- 5 day working week.
- Company Car.
- Discounts on all company products and services.
- Pension scheme.
- Discounted shopping portal with discounts at over 1000 retailers.
- 30 days annual leave – plus the option to buy an additional week.
- Instant membership to our dedicated Employee Assistance Programme.
Benefits:
- Company car.
- Company pension.
- Employee discount.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
- Referral programme.
Service Manager employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand their customer service philosophy and how you can enhance it. Tailor your answers to reflect their focus on customer engagement and aftersales performance.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved customer complaints. We want to see how you can inspire and motivate others in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your leadership abilities and any relevant Aftersales experience to show us you’re the right fit for our Bootle dealership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can inspire long-term engagement. Be sure to mention specific examples of how you've driven performance in previous roles.
Showcase Your Achievements: When detailing your past experiences, focus on quantifiable achievements. Whether it’s improving customer satisfaction scores or leading a successful team, we want to see how you’ve made a difference in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of service management, especially in a volume workshop. Understand the key metrics that drive performance and customer satisfaction, as these will likely come up during the interview.
✨Show Your Leadership Skills
Be prepared to discuss your experience in leading teams. Think of specific examples where you've motivated staff or improved team performance. This role is all about inspiring others, so highlight your leadership style and successes.
✨Customer Service is Key
Since this role focuses heavily on customer experience, be ready to share how you've handled customer complaints in the past. Discuss your approach to ensuring excellent service and how you’ve driven improvements in customer satisfaction scores.
✨Think Strategically
The interviewers will want to see your strategic thinking skills. Prepare to talk about how you would enhance processes and drive business performance at the Bootle dealership. Have some ideas ready that align with their goals for customer retention and engagement.
