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- Tasks: Be the friendly face of our service team, guiding customers through their journey.
- Company: Join a dynamic Fordstore in Edinburgh with a focus on customer experience.
- Benefits: Enjoy competitive pay, discounts on products, and 30 days annual leave.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills; automotive experience is a plus but not required.
- Other info: Inclusive workplace where everyone can be their true selves.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity to join our Edinburgh Fordstore as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.
Responsibilities
- Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
- The efficient handling of customer service calls, including pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Delivering a world-class customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.
What you’ll have
- Excellent organisational and communication skills
- A strong focus on attention to detail
- Service Advisor experience in an automotive role is desirable but not essential
- Full Clean UK Driving Licence
Hours, Rewards and Benefits
- Full time hours worked Monday to Friday with a rotational Saturday morning shift.
- Fantastic rates of pay
- Discounts on all our company products and services, including offers exclusively available to Peoples and Ford employees across our best range of Ford vehicles.
- Friends and family discounts
- Instant access to the Peoples Refer a Friend programme.
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
- 30 days annual leave
- Instant membership to our dedicated Employee Assistance Programme
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
Additional Information
- Location: Edinburgh
- Salary: Competitive rate of pay plus bonus potential
- Closing Date: 20/03/2026
Service Advisor employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Edinburgh Fordstore and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the face of the dealership, so role-play common customer scenarios with friends or family. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Edinburgh Fordstore.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences where you've gone above and beyond to help someone. We want to see that spark in your words!
Be Clear and Concise: Make sure your application is easy to read. Use short sentences and clear language to explain your skills and experiences. We appreciate straightforward communication, just like you'll need with our customers!
Tailor Your Application: Take a moment to customise your application for the Service Advisor role. Highlight relevant experiences and skills that match the job description. This shows us you're genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Peoples Ford
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially in an automotive context. Think about examples from your past experiences that showcase your ability to deliver excellent service.
✨Familiarise Yourself with the Role
Take some time to understand what a Service Advisor does. Research common repair requirements and be prepared to explain them clearly. This will show your potential employer that you're genuinely interested in the role and can communicate technical information effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Showcase Your Organisational Skills
As a Service Advisor, you'll need to juggle multiple tasks. During the interview, highlight your organisational skills and provide examples of how you've managed busy workloads in the past. This will demonstrate your ability to thrive in a fast-paced environment.