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- Tasks: Lead a team to enhance customer experience and improve aftersales performance.
- Company: Reputable automotive dealership in Bootle with a strong focus on service excellence.
- Benefits: Competitive salary, benefits package, and a 5-day working week.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Experience in Service Management and strong leadership skills.
- Other info: Join a thriving environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A reputable automotive dealership in Bootle is seeking a proactive Service Manager to oversee all operational aspects of the Service Department. The ideal candidate will have solid experience in Service Management within a volume workshop and the ability to lead a team of around 30 employees. The role focuses on enhancing customer experience and driving the Aftersales performance by implementing effective processes and resolving customer complaints. Competitive salary and benefits are offered alongside a 5-day working week.
Service Manager – Cars & Commercials, Customer Experience in London employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Cars & Commercials, Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know the ins and outs of service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples where you improved customer satisfaction or streamlined processes. Numbers speak volumes, so don’t shy away from sharing metrics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager – Cars & Commercials, Customer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Management, especially in a volume workshop. We want to see how you've led teams and improved customer experiences, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've enhanced customer experience and resolved complaints in the past.
Showcase Your Leadership Skills: As a Service Manager, leading a team is key. In your application, highlight your leadership style and any successful initiatives you've implemented to motivate and manage your team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bootle!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of service management, especially in a volume workshop. Understand the key metrics that drive aftersales performance and be ready to discuss how you've improved customer experience in your previous roles.
✨Showcase Leadership Skills
Since you'll be leading a team of around 30 employees, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff to achieve targets.
✨Customer-Centric Mindset
This role is all about enhancing customer experience, so be prepared to share specific instances where you've turned a negative customer experience into a positive one. Highlight your problem-solving skills and how you implement effective processes to prevent complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the dealership's operations. Inquire about their current challenges in the service department or how they measure customer satisfaction. This shows you're proactive and genuinely interested in contributing to their success.
