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- Tasks: Lead the Service team to enhance customer experience and drive performance.
- Company: Join Peoples Ford, a dynamic dealership focused on customer engagement.
- Benefits: Competitive salary, company car, discounts, and 30 days annual leave.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in service management and ability to lead a team of 30.
- Other info: Enjoy a supportive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and energetic individual to join the Peoples team as a Service Manager at our Bootle dealership. In this role you will be an integral part of the customer experience and will inspire long‑term customer engagement as well as motivating and driving the Aftersales performance of the dealership. You will be responsible for all operational aspects of the Bootle Service Department, including the Passenger Vehicle and Commercial Vehicle Service Dept. The role will ensure daily processes and practices support the Company’s strategy of existing customer retention, attracting new customers and increasing average invoice value. Reporting to the Group Aftersales & Ownership Director, the role will support and drive the Aftersales function in a proactive and strategic manner.
Responsibilities
- Oversee the performance of the Service (Car and CV) Departments in Bootle to ensure performance is maximised.
- Develop and manage the existing Service team, ensuring all processes and procedures are measured and monitored and leadership skills are promoted.
- Drive the importance of customer service, ensuring staff provide excellent, consistent, timely and accurate service to every customer.
- Drive adherence to all aspects of the Customer Viewpoint Programme (CVP), ensuring that CVP/CSI scores are to a representative standard thus ensuring our customers receive a world‑class experience.
- Manage and resolve any customer complaints, with a focus on ensuring the root cause is identified and plans are put in place to resolve future reoccurrences. Share best practice.
- Grow our customer database.
- Lead the Service Team on a daily basis, ensuring all understand the focus and direction of the department and the strategic priorities.
- Proactively look at ways to enhance processes and drive business performance.
- Provide daily, weekly and monthly reporting to senior management.
What You’ll Have
- A full UK driving licence.
- A thorough knowledge of Service Management within a volume workshop.
- Aftersales experience at Management level.
- Ability to lead a Service team of circa 30 employees.
Rewards and Benefits
- Competitive salary and OTE dependent on experience.
- 5‑day working week.
- Company car.
- Discounts on all company products and services.
- Pension scheme.
- Discounted shopping portal with discounts at over 1000 retailers.
- 30 days annual leave – plus the option to buy an additional week.
- Instant membership to our dedicated Employee Assistance Programme.
Additional Benefits
- Free parking.
- Health & wellbeing programme.
- On‑site parking.
- Referral programme.
Location: Bootle, England, United Kingdom.
Service Manager in London employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for Service Managers and think about how your experience aligns with their needs. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After your interview, shoot them a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Service Manager role!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your Aftersales experience and any leadership roles you've had, as we want to see how you can drive our team forward.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you plan to enhance our processes at the Bootle dealership. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and improve performance. Numbers speak volumes, so if you’ve increased customer satisfaction scores or sales figures, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of service management, especially in a volume workshop. Familiarise yourself with the specific processes and practices that the dealership follows, as well as any recent changes in the industry. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of around 30 employees. Prepare examples of how you've successfully managed teams in the past, focusing on how you've motivated staff and improved performance. Be ready to discuss your leadership style and how you plan to develop the existing Service team.
✨Customer Service is Key
Since this role revolves around enhancing customer experience, think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you would drive adherence to the Customer Viewpoint Programme and improve customer satisfaction scores.
✨Be Proactive About Improvement
The job requires someone who can enhance processes and drive business performance. Come prepared with ideas on how you could improve the Bootle Service Department. This could include streamlining operations or implementing new strategies to grow the customer database.
