At a Glance
- Tasks: Be the friendly face of our dealership, guiding customers through their service journey.
- Company: Join Peoples Automotive Group, a welcoming and inclusive workplace.
- Benefits: Enjoy competitive pay, 30 days leave, and exclusive discounts on vehicles.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic opportunity to join our Livingston Dealership as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.
Responsibilities:
- Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
- The efficient handling of customer service calls, including pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Delivering a world-class customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.
What you’ll have:
- Excellent organisational and communication skills.
- A strong focus on attention to detail.
- Service Advisor experience in an automotive role is desirable but not essential.
Hours, Rewards and Benefits:
- Fantastic rates of pay.
- Full time hours worked Monday to Friday with a rotational Saturday morning shift.
- 30 days annual leave.
- Discounts on all our company products and services, including offers exclusively available to Peoples employees across our best range of vehicles.
- Friends and family discounts.
- Instant access to the Peoples Refer a Friend programme.
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- Instant membership to our dedicated Employee Assistance Programme.
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
Service Advisor in Livingston employer: Peoples Ford
Peoples Automotive Group is an exceptional employer located in Livingston, offering a vibrant work culture that prioritises inclusivity and respect. As a Service Advisor, you will enjoy competitive pay, generous annual leave, and unique benefits such as discounts on vehicles and services, alongside opportunities for personal growth and development. Join us to be part of a team that values your individuality and empowers you to deliver outstanding customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Livingston
✨Tip Number 1
Get to know the company! Research Peoples Automotive Group and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the face of the dealership, so role-play common customer scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Peoples Automotive Group.
We think you need these skills to ace Service Advisor in Livingston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to hear about your experiences!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets to the heart of what makes you a great fit for the Service Advisor role.
Highlight Relevant Skills:Even if you don’t have direct experience as a Service Advisor, focus on transferable skills like communication, organisation, and attention to detail. Let us know how these skills can help you excel in this role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your personality and values right from the start!
How to prepare for a job interview at Peoples Ford
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does. Familiarise yourself with the responsibilities listed in the job description, like handling customer enquiries and explaining repair requirements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a world-class customer experience, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond for a customer, as this will highlight your passion for customer care.
✨Practice Clear Communication
As a Service Advisor, you'll need to relay technical information clearly to customers. During the interview, practice explaining complex ideas simply. You might even want to prepare a few scenarios where you had to break down technical jargon for someone without a background in automotive services.
✨Emphasise Your Organisational Skills
Being organised is key in this role, especially when managing appointments and customer calls. Prepare to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, which will show that you can handle the fast-paced environment of a dealership.
