At a Glance
- Tasks: Welcome customers and ensure a smooth service journey while handling enquiries and appointments.
- Company: Join the vibrant team at Peoples Automotive Group in Livingston.
- Benefits: Enjoy competitive pay, bonuses, discounts, and 30 days annual leave.
- Other info: Inclusive workplace where your values and potential matter.
- Why this job: Be the face of customer service and make a real impact every day.
- Qualifications: Strong communication skills and a passion for excellent customer care.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join our Livingston team as a Senior Service Advisor. As a Senior Service Advisor you will work closely with the Service Manager to ensure the smooth running of the Service Front of House function. Our Service Advisors are an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. The link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.
Responsibilities
- Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
- The efficient handling of customer service calls, including pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Delivering a world-class customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.
What You’ll Have
- Excellent organisational and communication skills
- A strong focus on attention to detail
- A passion for delivering excellent customer service
- Service Advisor experience in an automotive role is desirable
- Full Clean UK Driving Licence
Hours, Rewards And Benefits
- Full time hours worked Monday to Friday with a rotational Saturday morning shift.
- Fantastic rates of pay
- Generous bonus scheme
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts.
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too.
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- 30 days annual leave
- Instant membership to our dedicated Employee Assistance Programme
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
Senior Service Advisor in Livingston employer: Peoples Ford
Peoples Automotive Group is an exceptional employer located in Livingston, offering a vibrant work culture that prioritises inclusivity and respect. As a Senior Service Advisor, you will enjoy competitive pay, generous bonuses, and extensive employee benefits, including discounts on products and services, a robust Employee Assistance Programme, and opportunities for personal growth within a dynamic team. Join us to be part of a company that values your individuality and fosters a rewarding customer service experience every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Peoples Automotive Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle different situations, as this is key for a Senior Service Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your organisational skills and attention to detail. This will help you demonstrate your ability to deliver that world-class customer experience they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Service Advisor in Livingston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond for customers in the past – we love to hear about those moments!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that highlights your skills and experience without any fluff.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Senior Service Advisor role. Highlight your relevant experience and skills that match what we're looking for – it shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Peoples Ford
✨Know Your Customer Service Inside Out
As a Senior Service Advisor, you'll be the face of customer service. Brush up on your knowledge of customer service principles and be ready to share examples of how you've delivered exceptional service in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with these tasks, especially around handling customer enquiries and explaining technical information clearly.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would explain complex repair requirements to a customer in an easy-to-understand way.
✨Show Your Passion for the Automotive Industry
Demonstrate your enthusiasm for the automotive sector during the interview. Share any relevant experiences or interests that highlight your passion, whether it's a personal project, a favourite car model, or how you keep up with industry trends. This will show that you're not just looking for a job, but that you genuinely care about the field.
