At a Glance
- Tasks: Lead the front of house team and ensure an excellent customer experience.
- Company: Join Peoples Automotive Group, a welcoming and inclusive dealership.
- Benefits: Fantastic pay, generous bonuses, 30 days leave, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the face of customer service and make a real impact every day.
- Qualifications: Strong communication skills and previous Service Advisor experience.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join our Livingston Dealership as a Senior Service Advisor. In this position you will assist the Service Manager to lead the front of house team, providing excellent customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.
Responsibilities
- Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
- The efficient handling of customer service calls, including pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Delivering a world-class customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.
What You’ll Have
- Excellent organisational and communication skills
- A strong focus on attention to detail
- A passion for delivering excellent customer service
- Motivation to drive the front of house team to meet KPIs
- Service Advisor experience in a similar role
Hours, Rewards And Benefits
- Fantastic rates of pay
- Generous bonus scheme
- Full time hours worked Monday to Friday with a rotational Saturday morning shift
- 30 days annual leave
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our best range of vehicles. We also offer friends and family discounts.
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- Instant membership to our dedicated Employee Assistance Programme
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
Senior Automotive Service Advisor: Customer Experience in Livingston employer: Peoples Ford
Peoples Automotive Group is an exceptional employer located in Livingston, offering a vibrant work culture that prioritises inclusivity and respect. As a Senior Service Advisor, you will benefit from competitive pay, a generous bonus scheme, and extensive employee discounts, all while being part of a team dedicated to delivering world-class customer experiences. With opportunities for personal growth and a supportive environment, this role is perfect for those passionate about customer service and looking for a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Automotive Service Advisor: Customer Experience in Livingston
✨Tip Number 1
Get to know the company! Research Peoples Automotive Group and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll be the face of the dealership. Role-play common customer scenarios with friends or family to build your confidence in handling enquiries and providing updates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Senior Automotive Service Advisor: Customer Experience in Livingston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about delivering a top-notch experience!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applicants who can communicate effectively, just like you would with our customers!
Highlight Relevant Experience:Don’t forget to mention any previous roles that relate to being a Service Advisor. Whether it’s handling customer inquiries or managing appointments, we want to see how your background aligns with what we’re looking for. Tailor your application to show us why you’re the perfect fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Peoples Automotive Group!
How to prepare for a job interview at Peoples Ford
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer inquiries or complaints in the past. This will show that you understand the importance of delivering a world-class customer experience.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Senior Service Advisor. Think about how your previous experiences align with these duties, especially in leading a team and managing customer interactions. This will help you articulate why you're the perfect fit for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the dealership's approach to customer service and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Showcase Your Communication Skills
As a Senior Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples that highlight your ability to relay technical information to customers in an understandable way.
