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- Tasks: Lead a dynamic team in a fast-paced workshop, ensuring top-notch service and efficiency.
- Company: Join Peoples, a leading Ford/Omoda Jaecoo specialist in the North West of England and Scotland.
- Benefits: Enjoy fantastic pay, bonuses, discounts, and 30 days annual leave.
- Other info: Opportunity for career advancement and access to exclusive employee rewards.
- Why this job: Be part of a people-first culture that values your contribution and growth.
- Qualifications: 3 years experience in a busy service department and mechanical awareness required.
The predicted salary is between 30000 - 40000 £ per year.
At Peoples we believe in putting people first, whether that is our customers or our staff. As a Company we want to be the go to Ford/Omoda Jaecoo Sales and Servicing specialists in the North West of England and Scotland. Our customers are at the heart of everything we do, we want to exceed our customers’ expectations and to do this we need everyone in our business to play a pivotal role in delivering the absolute best level of service.
We are looking for an enthusiastic and experienced Workshop Controller to join our high volume Speke Dealership. This is a fast paced role where no two days are the same and it is a role which requires excellent organisational and communication skills as well as a strong focus on attention to detail. The role will be pivotal in supporting the Service Manager to ensure the profitable, efficient and effective running of the Speke Service Department, resulting in the highest quality of work and service for customers.
Responsibilities
- To distribute and control the issue of work to Technicians to maximise quality and overall efficiency.
- To support in the achievement of budget performance for the department by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
- Regular review of upcoming workloads, ensuring all work is completed timely and accurate, managing the customer’s expectations at all times.
- To assist management in implementing and maintaining effective processes to achieve the highest possible CVP levels in excess of the manufacturer national average.
- To report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome and the customer is kept informed where delays result.
- To ensure all work is carried out with due regard to health, safety and welfare of both colleagues and customers.
- Familiarisation of Ford Motor Company & Omoda Jaecoo Bulletins relating to technical and warranty procedures.
- Dealing with customer complaints as required.
What You’ll Have
- A minimum of 3 years’ experience of working within a busy Service Department is essential.
- Experience in a high volume dealership is desirable but not essential.
- You must have mechanical awareness and understanding of cars and parts.
- Have good attention to detail.
- Committed to delivering a high level of customer service.
Hours
Your normal hours of work will be to cover the Service Department Opening hours of 7.30am and 6.00pm along with a Saturday rota basis.
Rewards And Benefits
- Fantastic rates of pay.
- Generous bonus and profit share scheme.
- Regular overtime available for those who like to keep busy.
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts.
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too.
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- 30 days annual leave, including Bank Holidays.
- Instant membership to our dedicated Employee Assistance Programme.
Workshop Controller in Liverpool employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Peoples. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Since Peoples puts people first, think about how you can demonstrate your commitment to customer service and teamwork during your chat with them.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved efficiency or customer satisfaction in previous roles. This will help you stand out as the Workshop Controller they need to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Peoples.
We think you need these skills to ace Workshop Controller in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to be a Workshop Controller and how you can contribute to our mission of putting customers first.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in busy service departments. We’re looking for specific examples of how you’ve maximised efficiency and delivered top-notch customer service in the past.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure that all your information is accurate and well-organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of Ford and Omoda Jaecoo vehicles. Familiarise yourself with their technical and warranty procedures, as this will show your commitment to the role and impress the interviewers.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experience where you successfully managed workloads or improved efficiency in a busy service department. This will demonstrate your ability to handle the fast-paced environment.
✨Customer Service is Key
Be ready to discuss how you've gone above and beyond for customers in previous roles. Highlight specific instances where you resolved complaints or exceeded customer expectations, as this aligns perfectly with the company's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's processes and how they measure success in the service department. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.