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- Tasks: Manage outbound calls and upsell products to enhance customer experience.
- Company: Leading automotive company in Falkirk with a focus on customer satisfaction.
- Benefits: Competitive salary, performance-related bonus, 30 days annual leave, and retail discounts.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent customer service skills and a professional telephone manner.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 24762 - 27600 £ per year.
A leading automotive company in Falkirk seeks an Outbound Customer Experience Specialist. This full-time role requires excellent customer service skills to manage outbound calls and upsell products. Candidates should have a professional telephone manner and be organized under pressure.
The position offers a competitive salary of £24,762 per annum plus a performance-related bonus, along with generous benefits including 30 days annual leave and retail discounts.
Outbound CX Specialist: Upsell & Appointments in Falkirk employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound CX Specialist: Upsell & Appointments in Falkirk
✨Tip Number 1
Practice your phone skills! Since this role is all about managing outbound calls, grab a friend and do some mock calls. Focus on sounding professional and friendly – it’ll make a huge difference when you’re on the line with potential customers.
✨Tip Number 2
Know your stuff! Research the automotive company and their products before your interview. Being able to chat confidently about what they offer will show that you’re genuinely interested and ready to upsell like a pro.
✨Tip Number 3
Stay organised! Juggling calls and appointments can get hectic, so use a planner or digital tool to keep track of your schedule. This will help you stay calm under pressure and impress your future employer with your organisational skills.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly shows you’re keen and makes it easier for us to spot your application. Don’t miss out!
We think you need these skills to ace Outbound CX Specialist: Upsell & Appointments in Falkirk
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and upselling in the past, so share specific examples that showcase your skills!
Keep It Professional: Since this role requires a professional telephone manner, ensure your written application reflects that. Use clear and concise language, and avoid any slang or overly casual phrases.
Stay Organised: Being organised is key in this role, so show us you can manage your time well. Structure your application neatly, with clear sections for your experience, skills, and why you want to join us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peoples Ford
✨Know Your Product Inside Out
Before the interview, make sure you understand the products you'll be upselling. Research the automotive company’s offerings and think about how they can benefit customers. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Your Telephone Manner
Since this role involves managing outbound calls, practice your telephone etiquette. Record yourself or role-play with a friend to refine your tone, clarity, and pacing. A professional telephone manner can set you apart from other candidates.
✨Prepare for Pressure Scenarios
The job requires being organised under pressure, so think of examples from your past experiences where you've successfully managed stressful situations. Be ready to discuss these during the interview to show that you can handle the demands of the role.
✨Showcase Your Customer Service Skills
Be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight any upselling experiences and how you built rapport with customers. This will demonstrate your suitability for the Outbound CX Specialist position.
