At a Glance
- Tasks: Engage with customers through calls and enhance their experience with upselling.
- Company: Peoples Ford, a friendly and customer-focused team in Falkirk.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Join a supportive team with a clear path for career advancement.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Peoples Ford in Falkirk is hiring a Customer Retention Agent to join our Customer Experience Team.
Based in Falkirk, you will handle outbound calls and support the customer journey, playing a vital role beyond just a number.
The role is full-time (39 hours/week) on a rota covering 9am–6pm, with occasional Saturday shifts.
A friendly, customer-focused approach is essential, with a clear path to upsell opportunities and campaigns.
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Customer Retention Agent — Upsell & Service Outreach in Falkirk employer: Peoples Ford
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