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- Tasks: Engage with customers through friendly calls and support upselling products.
- Company: Join a close-knit team at Peoples Ford, where your impact matters.
- Benefits: Earn a competitive salary, bonuses, discounts, and enjoy 30 days of annual leave.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience is a plus; great communication skills are essential.
- Other info: Inclusive workplace that values your individuality and potential.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retentions Agent based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Service Agents play a vital role in dealing with all outbound telephone enquiries.
Responsibilities
- Dealing with all outbound customer calls in a professional and friendly manner
- Supporting in the upsell of additional products and services
- Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
- Assisting with any Direct Marketing campaigns.
- Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
What You’ll Have
- Previous customer service experience
- Experience within a contact centre environment is desirable but not essential.
- Excellent telephone manner, communication skills and organisational skills
- An ability to work well within a targeted environment
Hours
Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:
- Monday to Friday - 9am to 6pm
- Saturday rota basis (1 shift of 10am to 2pm per month)
Rewards And Benefits
- Salary £24,762 per annum
- You will have the opportunity to earn £250 per quarter based on performance related bonus as well as an additional uncapped bonus available for upsell products.
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our range of vehicles. We also offer friends and family discounts
- 30 days annual leave (inclusive of bank holidays)
- Instant membership to our dedicated Employee Assistance Programme
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
Customer Retention Agent in Falkirk employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Agent in Falkirk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Peoples Ford. Understand their values and customer service approach. This will help you connect with the team and show that you're genuinely interested in being part of their close-knit environment.
✨Tip Number 2
Practice your phone skills! Since you'll be handling outbound calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your bubbly personality shine through. They’re looking for someone who can bring energy to the team and make a real impact on the customer journey.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Retention Agent in Falkirk
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your bubbly personality shine through! We want to see your enthusiasm for customer service and how you can make a real impact on our customer journey.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. Even if it’s not from a contact centre, we want to know how your skills can contribute to our close-knit team at Peoples Ford.
Be Professional Yet Friendly: Your written communication should reflect the excellent telephone manner we’re looking for. Keep it professional but don’t be afraid to show your friendly side – that’s what we value!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for this exciting role in our Customer Experience Team.
How to prepare for a job interview at Peoples Ford
✨Know the Company
Before your interview, take some time to research Peoples Ford. Understand their values, mission, and what makes them unique in the customer service space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Customer Retention Agent, being bubbly and enthusiastic is key! During the interview, let your personality shine through. Share examples of how you've positively impacted customer experiences in the past, and don’t hesitate to express your excitement about the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you approach upselling. Practise your responses so you can answer confidently and clearly. Remember, they want to see how you would fit into their close-knit team!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
