At a Glance
- Tasks: Handle outbound customer calls and support upselling in a friendly manner.
- Company: Join a close-knit team at Peoples Automotive Group in Falkirk.
- Benefits: Earn a competitive salary, bonuses, discounts, and enjoy 30 days annual leave.
- Other info: Be part of an inclusive workplace where your values matter.
- Why this job: Make a real impact on customer journeys in a fast-paced environment.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 25776 - 25776 £ per year.
We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as an Outbound Customer Experience Specialist based in Falkirk. We are a small but close‑knit team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples!
In a fast paced environment where the customer is at the heart of everything we do, our Outbound Customer Experience Specialists play a vital role in handling all outbound telephone enquiries.
Responsibilities- Dealing with all outbound customer calls in a professional and friendly manner
- Support in the upsell of additional products and services
- Work towards appointment and conversion targets
- Management of MOT and Service reminders and Service follow‑up calls to ensure appointment targets are achieved
- Put the customer experience at the heart of everything you do
- Assist with any Direct Marketing campaigns
- Ad‑hoc and seasonal service marketing initiatives (e.g. winter health checks)
- Previous customer service experience and an ability to deliver 5 star customer service on every occasion
- Experience within a contact centre environment is desirable but not essential
- Excellent telephone manner & communication skills
- Initiative and a positive can do attitude
- An ability to work well within a targeted environment and to remain organised even when under pressure
- Excellent communication and listening skills
Full time role (39 hours per week) shift patterns between department opening hours of: Monday to Friday - 9am to 6pm Saturday rota basis (1 x ½ day per month)
Rewards And Benefits- Salary £25,776 per annum
- Opportunity to earn performance related bonus between £1000-£1600 per year, dependant on CX role/skillset. Paid Quarterly.
- Discounts on all company products and services
- 30 days annual leave (inclusive of bank holidays)
- Instant membership to our dedicated Employee Assistance Programme
- Instant access to the Peoples Refer a Friend programme
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee with no spending limits
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Outbound in Falkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peoples Ford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peoples Ford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist - Outbound in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peoples Ford:Your cover letter is your chance to shine! Tell us why you want to work at Peoples Ford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peoples Ford!
How to prepare for a job interview at Peoples Ford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
