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- Tasks: Lead the Service team, ensuring top-notch customer service and operational excellence.
- Company: Join a dynamic dealership team focused on customer engagement and performance.
- Benefits: Competitive salary, company car, discounts, pension scheme, and 30 days annual leave.
- Why this job: Make a real impact on customer experience and drive team success in a vibrant environment.
- Qualifications: Experience in service management and leadership skills to inspire a team of 30.
- Other info: Enjoy a supportive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and energetic individual to join the Peoples team as a Service Manager at our Bootle dealership. In this role you will be an integral part of the customer experience and will inspire long term customer engagement as well as motivating and driving the Aftersales performance of the dealership. You will be responsible for all operational aspects of the Bootle Service Department, including the Passenger Vehicle and Commercial Vehicle Service Dept. The role will ensure daily processes and practices support the Company’s strategy of existing customer retention, attracting new customers and increasing average invoice value. Reporting to the Group Aftersales & Ownership Director, the role will support and drive the Aftersales function in a proactive and strategic manner.
Responsibilities will include:
- Overseeing the performance of the Service (Car and CV) Departments in Bootle to ensure performance is maximised.
- Development and management of the existing Service team, ensuring all processes and procedures are measured and monitored and leadership skills are promoted.
- Driving the importance of customer service, ensuring staff provide excellent, consistent, timely and accurate service to every customer.
- Driving the adherence to all aspects of the Customer Viewpoint Programme (CVP), ensuring that CVP/CSI scores are to a representative standard thus ensuring our customers receive a world-class experience.
- Managing and resolving any customer complaints, with a focus on ensuring the route cause is identified and plans are put in place to resolve future reoccurrences.
- Sharing best practice.
- Growing our customer database.
- Leading the Service Team on a daily basis, ensuring all understand the focus and direction of the department and the strategic priorities.
- Proactively looking at ways to enhance processes and drive business performance.
- Provision of daily, weekly and monthly reporting to senior management.
What you’ll have:
- A full UK driving licence.
- A thorough knowledge of Service Management within a volume workshop is essential.
- Aftersales experience at Management level.
- Ability to lead a Service team of circa 30 employees.
Rewards and Benefits:
- Competitive salary and OTE dependent on experience.
- 5 day working week.
- Company Car.
- Discounts on all company products and services.
- Pension scheme.
- Discounted shopping portal with discounts at over 1000 retailers.
- 30 days annual leave – plus the option to buy an additional week.
- Instant membership to our dedicated Employee Assistance Programme.
Benefits:
- Company car.
- Company pension.
- Employee discount.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
- Referral programme.
Service Manager in Bootle employer: Peoples Ford
Contact Detail:
Peoples Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Bootle
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the Bootle dealership. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want you to show how your experience aligns with their goals, especially in customer service and team leadership.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your management experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. And remember, apply through our website for the best chance of landing that Service Manager role!
We think you need these skills to ace Service Manager in Bootle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management and any leadership roles you've held. We want to see how your skills align with our needs at the Bootle dealership!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can inspire the team. We love seeing candidates who can connect their experiences to our mission of enhancing customer engagement.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven performance in previous roles. We’re all about results, so let us know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peoples Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of service management, especially in a volume workshop. Understand the key metrics that drive performance and customer satisfaction, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Think of specific examples where you've motivated staff or improved processes. This role is all about driving performance, so highlight how you've done this in the past.
✨Customer Service is Key
Since this position focuses heavily on customer engagement, be ready to talk about how you've handled customer complaints and improved service delivery. Share any strategies you've implemented to enhance customer satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about their goals for the service department or how they measure success in customer retention.
