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- Tasks: Investigate and document incidents while ensuring compliance with regulations.
- Company: Join a dedicated agency focused on quality improvement in human services.
- Benefits: Enjoy flexible schedules, health insurance, tuition reimbursement, and more perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree and relevant experience required; certification as an Incident Investigator is a must.
- Other info: Work with a passionate team committed to enhancing quality management.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role Summary: The Quality Improvement Investigator with the support of the Assistant Director of QI is responsible for reviewing, investigating, and documenting incidents within the agency. They will assist with the implementation of agency-wide policies, procedures and training to ensure compliance with all state and federal regulations and guidelines pertaining to incident management
Responsibilities
- Conducts, coordinates, and documents incident investigations.
- Reviews incident documents, communicating with and making recommendations to Directors, Supervisors, other Investigators and agency Administration.
- Compiles, organizes, and distributes incident packets and reports.
- Creates and maintains spreadsheets pertaining to incident management.
- Represents the department at meetings and trainings pertaining to Incidents or Quality Management issues and/or initiatives.
- Assists with ongoing incident training throughout the agency.
- Assists with the development of the annual Trend Report, to include both reportable and non-reportable incidents.
Qualifications
- SALARY 26.10-27.47
- Bachelor’s Degree required in human services or related field
- 3+ years’ experience working in OPWDD setting OR 5+ years of experience working directly as an Incident Investigator
- Must have Incident Investigator certification or be able to complete course and pass certification exam
- Extensive knowledge of Microsoft Office software
- Experience working with OPWDD’s incident management software (IRMA) preferred
- Must be able to display a high level of discretion and understand the sensitive nature of confidential information with superior emotional intelligence.
- Valid NYS Driver’s License
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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QI Investigator employer: People's Arc of Suffolk
Contact Detail:
People's Arc of Suffolk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QI Investigator
✨Tip Number 1
Familiarise yourself with the specific incident management software used by OPWDD, particularly IRMA. Understanding how to navigate and utilise this software will give you a significant edge during interviews, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Network with professionals already working in quality improvement or incident investigation roles. Attend relevant workshops or seminars where you can meet people in the field. This can lead to valuable insights about the role and potentially even referrals to job openings.
✨Tip Number 3
Stay updated on state and federal regulations related to incident management. Being knowledgeable about current guidelines will not only prepare you for the role but also demonstrate your commitment to compliance and quality improvement during discussions with potential employers.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully handled sensitive information or resolved conflicts. Highlighting your emotional intelligence and discretion in these situations will resonate well with interviewers looking for someone who can manage the complexities of incident investigations.
We think you need these skills to ace QI Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident investigation and quality improvement. Emphasise your qualifications, especially your Bachelor's degree and any certifications related to incident investigation.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss your experience with incident management and how it aligns with the agency's goals.
Showcase Relevant Skills: In your application, highlight your proficiency in Microsoft Office and any experience with OPWDD’s incident management software. Mention your ability to handle confidential information with discretion.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a QI Investigator.
How to prepare for a job interview at People's Arc of Suffolk
✨Know Your Incident Management Basics
Make sure you brush up on your knowledge of incident management processes and regulations. Familiarise yourself with the specific guidelines that govern the OPWDD setting, as this will show your understanding of the role's requirements.
✨Demonstrate Emotional Intelligence
Given the sensitive nature of the work, it's crucial to showcase your emotional intelligence during the interview. Be prepared to discuss how you've handled confidential information in the past and how you approach difficult conversations.
✨Highlight Your Technical Skills
Since the role requires extensive use of Microsoft Office and possibly OPWDD’s incident management software, be ready to talk about your proficiency with these tools. Consider sharing examples of how you've used spreadsheets or other software to manage data effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of past incidents you've investigated and be ready to explain your thought process and the outcomes of your actions.
