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For Companies At a Glance
- Tasks: Lead process improvement initiatives across HR, Finance, and client services to enhance efficiency.
- Company: Dynamic financial services organisation in the Midlands with a focus on growth.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional development.
- Why this job: Make a real impact by streamlining operations and enhancing client experiences.
- Qualifications: Experience in process improvement within support services and strong problem-solving skills.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 30000 - 70000 £ per year.
A financial services organisation in the Midlands is seeking an experienced Process Improvement Specialist to lead a focused improvement programme across its core support functions. This is a hands-on role designed to strengthen operational efficiency, reduce risk, and improve scalability across the business during a key phase of growth.
The Opportunity
Working closely with senior leadership, you will review and redesign processes across HR, Finance and the wider client journey to create a more streamlined, resilient and future-ready operating model. The organisation is ambitious and evolving, and now needs a pragmatic improvement expert who can quickly diagnose inefficiencies and implement practical, sustainable solutions.
Scope of the Role
- HR Operations: You will assess and enhance the efficiency of people operations, improving payroll oversight, reducing manual reporting burdens, and strengthening the scalability of HR processes. A key focus will be modernising performance management approaches and introducing systems that support growth while reducing reliance on manual, transactional activity.
- Finance Operations: You will evaluate end-to-end finance workflows, identifying opportunities to automate and streamline processes, mitigate operational risk, and improve controls, particularly across revenue operations and client-related financial processes. The goal is to free up strategic capacity within the team while ensuring robust governance.
- Marketing & Client Journey: You will map and redesign the client journey across departments to create a more cohesive, transparent, and consistent experience. This includes clarifying ownership of touchpoints, strengthening onboarding pathways, and improving cross-functional collaboration to ensure clients fully engage with the organisation's broader service offering.
What We're Looking For
- Proven experience delivering process improvement across support services functions (HR, Finance, Operations, Client Services)
- Experience within a Professional Services or regulated environment is highly desirable
- Strong ability to diagnose inefficiencies and implement practical, scalable solutions
- Experience introducing systems, automation, or workflow improvements
- Comfortable working at both strategic and hands-on levels
- Available to start ASAP
Process Improvement Analyst in Birmingham employer: PEOPLERE LTD
Contact Detail:
PEOPLERE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Improvement Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Process Improvement Analyst role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your process improvement knowledge. Be ready to discuss specific examples of how you've diagnosed inefficiencies and implemented solutions in HR, Finance, or Operations. Show us you can think on your feet!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Process Improvement Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Process Improvement Analyst. Highlight your experience in HR, Finance, and Operations, and showcase any specific projects where you've improved processes. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for process improvement and give examples of how you've successfully implemented changes in previous roles. We love a good story!
Showcase Relevant Skills: In your application, make sure to highlight skills that are crucial for this position, like diagnosing inefficiencies and implementing solutions. If you've worked with automation or workflow improvements, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at PEOPLERE LTD
✨Know Your Processes
Before the interview, brush up on common processes within HR, Finance, and client services. Be ready to discuss specific examples of how you've improved these areas in the past. This shows you understand the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to diagnose inefficiencies. Bring along examples of how you've identified problems and implemented solutions. Use metrics or data to back up your claims; numbers speak volumes!
✨Understand the Company Culture
Research the financial services organisation's values and culture. Tailor your responses to show how your approach to process improvement aligns with their goals. This will help you connect with the interviewers and show you're a good fit.
✨Ask Insightful Questions
Prepare thoughtful questions about their current processes and challenges. This not only shows your interest but also gives you a chance to demonstrate your expertise. It’s a great way to engage with the interviewers and leave a lasting impression.
