At a Glance
- Tasks: Support learners on their educational journey and help them overcome barriers.
- Company: Join a compassionate team dedicated to transforming lives through education.
- Benefits: Ongoing training, collaborative environment, and the chance to make a real difference.
- Other info: Experience in prison education is a plus; flexible teamwork is essential.
- Why this job: Be the first step in someone’s learning journey and inspire positive change.
- Qualifications: NVQ Level 2 in Business Administration and strong interpersonal skills required.
The predicted salary is between 25000 - 30000 £ per year.
Be the first step in a learners journey. We are looking for a proactive and compassionate Student Support Coach to join our Prison Education team. This is a key front-facing role where you will support learners from their very first interaction with education, helping them access opportunities, overcome barriers, and stay engaged in learning. As the first point of contact for learners, you will play a vital role in shaping positive first impressions, supporting induction, and ensuring every learner is set up for success.
What you will be doing
- Induction & Assessment
- Deliver a warm and professional welcome to learners entering education
- Lead screening and assessment processes during induction
- Gather learner history and assess starting points
- Deliver engaging induction sessions to maximise participation and engagement
- Learner Engagement & Support
- Provide ongoing pastoral support to improve learner retention and achievement
- Build relationships with learners to understand goals and barriers
- Support learners at risk of disengagement and track interventions
- Use trauma-informed approaches to support learners effectively
- Progression & Guidance
- Offer advice and guidance on available courses and learning pathways
- Promote education opportunities, including Open University and distance learning
- Support applications and liaise with tutors and external organisations
- Ensure learners are enrolled on courses aligned to their sentence plans
- Administration & Operations
- Maintain accurate learner records and data across prison systems
- Support enrolment, registers, exams, and invigilation processes
- Coordinate with internal teams and partner agencies
- Help maintain systems for the smooth running of the education centre
- Teamwork & Flexibility
- Work collaboratively with tutors, support staff, and prison teams
- Support peer mentors and learner development activities
- Provide cover across the team, including admin and induction duties where required
- Contribute to achieving contract KPIs and standards
What we are looking for
- Essential
- NVQ Level 2 in Business Administration (or equivalent)
- Level 3 qualification in supporting individuals with learning disabilities (or equivalent)
- Strong IT skills and ability to manage and analyse data
- Excellent organisational, communication, and interpersonal skills
- Ability to motivate and engage learners, particularly those with barriers to education
- Experience in administration and working with individuals with additional needs or trauma
- High attention to detail and ability to manage records accurately
- Understanding of safeguarding, equality, and data protection
- Desirable
- Information, Advice and Guidance qualification
- Experience in prison or secure environments
- Experience of exam invigilation and multi-agency working
- Knowledge of OFSTED EIF
Why join us?
- Play a crucial role in supporting learner engagement and achievement
- Be part of a collaborative, supportive education team
- Develop experience in prison education and learner support
- Access ongoing training and development opportunities
Our values
- Customer First: supporting learners to improve their lives
- True North: acting with integrity
- Own It: taking accountability
- Improve to be the best: striving for excellence
If you are passionate about supporting learners and making education accessible, we would love to hear from you.
Student Support Coach in Leicester employer: PeoplePlus
Join our dedicated Prison Education team as a Student Support Coach, where you'll play a pivotal role in transforming the lives of learners through education. We pride ourselves on fostering a collaborative and supportive work culture that prioritises professional development and ongoing training, ensuring you have the tools to succeed in this meaningful role. With a focus on compassion and engagement, you'll not only help learners overcome barriers but also contribute to a positive and impactful educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Coach in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and mission. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can support learners effectively.
✨Tip Number 3
Show your passion! During the interview, share personal stories or experiences that highlight your commitment to supporting learners. We want to see your enthusiasm for making education accessible!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re proactive and really care about the opportunity to join our team.
We think you need these skills to ace Student Support Coach in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting learners shine through. We want to see how much you care about making education accessible and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the job description, especially around learner engagement and support, to show us you're the right fit.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at PeoplePlus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coach. Familiarise yourself with the key tasks like induction processes, learner engagement, and the importance of building relationships. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Compassion
Since this role is all about supporting learners, be prepared to share examples of how you've shown compassion and understanding in previous roles. Think about times when you've helped someone overcome barriers or provided support to those in need. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to engage with learners. Practice responses to situations like handling a disengaged learner or providing pastoral support. This will show that you're ready to tackle real-life challenges in the role.
✨Emphasise Teamwork and Flexibility
The job requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share examples of how you've adapted to different roles or supported colleagues, as this will demonstrate your flexibility and commitment to achieving shared goals.
