At a Glance
- Tasks: Support customers with orders, returns, and logistics in a dynamic team.
- Company: Join a growing product-based business with a vibrant culture.
- Benefits: Enjoy a competitive salary, pension, discounts, free parking, and career progression.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service or operations, with strong organisational skills.
The predicted salary is between 30600 - 37400 £ per year.
- Customer Service & Operations Executive
- Rugby
£26,000-£30,000 + Company Pension + Employee Discount + Free Parking + Company Events + Career Progression
Are you a Customer Service Executive, Sales Support Administrator or Operations Administrator looking for a varied role combining customer support, order management and logistics within a growing product-based business?
On offer is the opportunity to join an ambitious business that develops and manages its own product brands, selling across multiple online channels.
You'll become part of a fast-paced team responsible for ensuring customers receive an efficient service from initial order through to delivery, returns and aftersales support.
In this role, you'll respond to customer enquiries regarding products, orders and lead times, while supporting the Operations team with courier bookings, freight administration and delivery issues.
You'll also process returns, replacements and refunds, maintain accurate records and work closely with the warehouse and logistics teams to resolve customer issues quickly.
This role would suit someone with customer service, sales support, order processing or operations administration experience who is highly organised, confident dealing with customers and comfortable working across multiple systems.
The Role
- Respond to customer enquiries regarding products, orders and deliveries.
- Process returns, replacements, refunds and order adjustments.
- Book couriers, freight and transport through online portals.
- Resolve failed deliveries, address changes and damage claims.
- Track delayed shipments and proactively update customers.
- Work closely with Operations, Logistics and Warehouse teams.
- The Person
- Customer service, sales support or operations administration experience.
- Strong written, telephone and organisational skills.
- Experience handling orders, deliveries or customer issues.
- Confident using online systems and technology.
- e Desk, Zendesk, courier portals or ecommerce experience advantageous.
- Key Words
Customer Service & Operations Executive, Customer Service Executive, Sales Support Executive, Sales Support Administrator, Customer Support Executive, Operations Administrator, Order Processing, Order Management, Logistics Administrator, Ecommerce Customer Service, e Desk, Zendesk, Courier Administration, Returns, Customer Service, Rugby, Coventry, Lutterworth, Leamington Spa, Warwick.
We are an equal opportunities employer and welcome applications from all suitable candidates.
The salary advertised is a guideline for this position.
The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
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Customer Service & Operations Executive in Rugby employer: Peopleforge
Join a dynamic and innovative team at one of the UK's fastest-growing ecommerce brands, where your expertise as a CRM Marketing Manager will be valued and impactful. Enjoy a flexible working environment with hybrid options, competitive salary, and opportunities for career progression, all while contributing to a brand that is passionate about motorcycle and lifestyle clothing. With a strong focus on employee growth and a collaborative culture, this role offers you the chance to shape the future of customer engagement and retention strategies in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Executive in Rugby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peopleforge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peopleforge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Executive in Rugby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peopleforge:Your cover letter is your chance to shine! Tell us why you want to work at Peopleforge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peopleforge!
How to prepare for a job interview at Peopleforge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
