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- Tasks: Support patients and families with exceptional customer service in a hospital-to-home setting.
- Company: Join a well-established healthcare service dedicated to patient care.
- Benefits: Flexible work-from-home options, free parking, onsite gym, and competitive pay.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, resilience, and strong communication skills are essential.
- Other info: Enjoy a modern office space with a comprehensive training programme and career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
Peopleforce Recruitment are delighted to be supporting one of their long-standing partners in the search of a customer support agent in Maidenhead. This will be working from a well-established hospital to home service, supporting patients and their families receive the best customer service possible. Given the nature, you need to be prepared that you may have to have some difficult conversations with patients or their families. This means that this person needs to be resilient, empathetic and caring. The team works in an open plan office within a modern building.
There is a 3-month training program overseen by our team trainer.
Pay rate Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. 37.5 hours per week. 7.5 hours per day. £13.50 per hour. 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75). On call segments (paid as additional, at an enhanced rate).
Location: ME10 3SU-Sittingbourne
Benefits you'll love:
- Option to work 1 day from home every week
- Opportunity for overtime paid at an enhanced rate
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
Responsibilities:
- Arrange patient deliveries via telephone and email
- Answer enquiries from patients and stakeholders
- Use of database to log all patient and healthcare professional communication
- Team leader will advise daily workload to complete
- Communicate via email and phone with stakeholders
- Meet internal targets
- Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts
Customer Support. Job in Maidenhead Education & Training Jobs in Thatcham employer: Peopleforce Recruitment Ltd
Contact Detail:
Peopleforce Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support. Job in Maidenhead Education & Training Jobs in Thatcham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hospital-to-home service. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in providing top-notch customer support.
✨Tip Number 2
Practice those tough conversations! Since you'll be dealing with patients and families, it’s crucial to demonstrate your empathy and resilience. Role-play with a friend or family member to get comfortable handling sensitive topics while maintaining a caring attitude.
✨Tip Number 3
Show off your communication skills! During the interview, highlight your experience with phone and email communication. Share specific examples of how you've successfully resolved issues or helped others, as this will showcase your ability to meet internal targets and support patients effectively.
✨Tip Number 4
Don’t forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future!
We think you need these skills to ace Customer Support. Job in Maidenhead Education & Training Jobs in Thatcham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your experience in handling difficult conversations and showcase your empathy and resilience, as these are key traits we’re looking for.
Showcase Relevant Experience: When detailing your previous roles, focus on any customer service experience you have, especially in healthcare or similar environments. We want to see how you've supported others and resolved issues effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Show Your Empathy
In a customer support role, especially in healthcare, empathy is key. Be prepared to share examples of how you've handled difficult conversations in the past. This will show that you can connect with patients and their families on a personal level.
✨Know the Company
Do your homework on the hospital-to-home service and understand its mission. Familiarise yourself with their values and how they prioritise patient care. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. It shows you’re engaged and care about the conversation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of specific situations where you had to deal with challenging customers or stressful situations. Outline your thought process and how you arrived at a solution to showcase your critical thinking.