At a Glance
- Tasks: Support customer engagement through CRM operations, reporting, and analytics.
- Company: Join a dynamic team in a leading healthcare company.
- Benefits: Earn £14.49 per hour with opportunities for growth and development.
- Other info: Office-based role in Maidenhead with a positive and proactive work culture.
- Why this job: Make an impact by enhancing sales force effectiveness and customer experience.
- Qualifications: Experience in admin roles, strong attention to detail, and good communication skills.
The predicted salary is between 14.49 - 14.49 £ per hour.
Location: Maidenhead (Office-based)
Pay rate: £14.49 per hour
Role Overview
This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams.
Key Responsibilities
- CRM & Customer Portal Support
- Manage customer data updates and registration requests in Salesforce (SFDC)
- Match and merge customer records with the OneKey database
- Track completed and incomplete customer registrations
- Troubleshoot and elevate customer issues where needed
- Support customer service and e-solutions teams
- Review portal analytics and engagement data
- Assist with operational tasks such as sample loading, inventory checks, and target list validation
- Sales Force Effectiveness (SFE)
- Produce and manage SFE reports to track sales team performance
- Support the SFE Manager with reporting and analytics
- Train new starters on digital tools including Power BI dashboards and IQVIA Healthcare Insights
- Respond to internal reporting and data requests
- Identify and communicate performance trends to managers
- Support quarterly segmentation reporting and target list validation
- Help organize and categorize reports for customer engagement analytics
Skills & Experience Required
- Administrative or operational work experience
- Strong attention to detail
- Good communication and problem-solving skills
- Ability to manage deadlines and prioritise workload
- Confident using data and reporting tools
- Fluent English
Preferred
- Experience using Excel or spreadsheets
- Customer service experience
- Experience with CRM systems such as Salesforce
Personal Qualities
- Positive, proactive attitude
- Logical and organized thinker
- Comfortable analysing data and presenting insights
- Team player with strong customer focus
Additional Information
Employees are expected to follow company policies, including health, safety, environmental, and quality standards.
CRM And Data Analyst in Thatcham employer: Peopleforce Recruitment Ltd
As a CRM and Data Analyst in Maidenhead, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to comprehensive training programmes and opportunities for career advancement. Enjoy the benefits of working in a supportive office-based setting, where we champion innovation and teamwork to drive customer engagement and sales effectiveness.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
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