At a Glance
- Tasks: Provide remote technical support and assist healthcare professionals with inquiries.
- Company: Join a leading pharmaceutical and medical device manufacturer in Solihull.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and professional development.
- Why this job: Make a difference in healthcare while developing your technical skills.
- Qualifications: Experience in technical support or customer service, strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Remote Care Technical Support EMEA - Solihull based. Peopleforce Recruitment are hiring for a technical support specialist in Solihull for one of our pharmaceutical and medical device manufacturing clients. This role involves working in a call centre environment under supervision on defined work assignments while following established procedures. You will perform basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.
Responsibilities:
- Is readily available to callers to respond and to document inquiries regarding technical questions, issues and/or complaints, as well as adverse events by identifying and collecting relevant information from callers.
- Documents all product contacts via active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies.
- Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.
- Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Desired Experience:
- Track record as a technical specialist or in a customer service role.
- Good verbal and written communication skills in English and local language.
- Fluent in English.
- Successful engagement with customers.
- Experience in use of analytical tools and software.
- Ability to work within a team in a fast-paced changing environment.
- Strong organizational and follow-up skills, and attention to details.
Technical Support in Solihull employer: Peopleforce Recruitment Ltd
As a leading employer in the pharmaceutical and medical device manufacturing sector, our Solihull-based team offers a dynamic work environment that prioritises employee growth and development. We foster a collaborative culture where your contributions are valued, and you will have access to comprehensive training and support to enhance your technical skills. Join us for a rewarding career that not only provides competitive benefits but also the opportunity to make a meaningful impact in healthcare.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Solihull
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Peopleforce Recruitment Ltd. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Peopleforce Recruitment Ltd.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Peopleforce Recruitment Ltd. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Peopleforce Recruitment Ltd is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Technical Support in Solihull
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Peopleforce Recruitment Ltd!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Peopleforce Recruitment Ltd that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Peopleforce Recruitment Ltd!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Peopleforce Recruitment Ltd, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Peopleforce Recruitment Ltd that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Peopleforce Recruitment Ltd’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
