At a Glance
- Tasks: Support customer engagement and sales effectiveness through CRM operations and analytics.
- Company: Join a dynamic team in Maidenhead focused on healthcare solutions.
- Benefits: Earn £14.49 per hour with opportunities for growth and development.
- Other info: Be part of a collaborative environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by managing data and supporting customer-facing teams.
- Qualifications: Experience in admin roles, strong attention to detail, and good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams.
Key Responsibilities
- Manage customer data updates and registration requests in Salesforce (SFDC)
- Match and merge customer records with the OneKey database
- Track completed and incomplete customer registrations
- Troubleshoot and escalate customer issues where needed
- Support customer service and e-solutions teams
- Review portal analytics and engagement data
- Assist with operational tasks such as sample loading, inventory checks, and target list validation
- Produce and manage SFE reports to track sales team performance
- Support the SFE Manager with reporting and analytics
- Train new starters on digital tools including Power BI dashboards and IQVIA Healthcare Insights
- Respond to internal reporting and data requests
- Identify and communicate performance trends to managers
- Support quarterly segmentation reporting and target list validation
- Help organise and categorise reports for customer engagement analytics
Skills & Experience
- Administrative or operational work experience
- Strong attention to detail
- Good communication and problem-solving skills
- Ability to manage deadlines and prioritise workload
- Confident using data and reporting tools
- Fluent English
Preferred
- Experience using Excel or spreadsheets
- Customer service experience
- Experience with CRM systems such as Salesforce
Personal Qualities
- Positive, proactive attitude
- Logical and organised thinker
- Comfortable analysing data and presenting insights
- Team player with strong customer focus
Employees are expected to follow company policies, including health, safety, environmental, and quality standards.
CRM and Data Analyst in Reading employer: Peopleforce Recruitment Ltd
As a CRM and Data Analyst at our Maidenhead office, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive pay, comprehensive training on digital tools, and a supportive environment where your contributions directly impact customer engagement and sales effectiveness. Join us to be part of a team that values innovation and collaboration, ensuring a rewarding career path in the healthcare sector.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Data Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with CRM and data analytics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or data reporting tools, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Think about how you’d handle customer data issues or improve sales force effectiveness. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to dive into the world of CRM and data analysis.
We think you need these skills to ace CRM and Data Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM and Data Analyst role. Highlight your experience with Salesforce, data management, and any relevant reporting tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re one of them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know Your CRM Tools
Familiarise yourself with Salesforce and any other CRM tools mentioned in the job description. Be ready to discuss your experience with these systems, as well as how you’ve used data analytics to support customer engagement in previous roles.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, prepare examples that highlight your ability to manage data accurately. Think of times when your meticulousness made a difference in your work, especially in administrative or operational tasks.
✨Prepare for Data Discussions
Brush up on your data analysis skills and be prepared to discuss how you’ve used reporting tools like Power BI or Excel. You might be asked to interpret data trends, so practice explaining your thought process clearly and logically.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you’ve successfully resolved customer issues or improved processes. Be ready to share these stories during the interview, as they’ll showcase your proactive attitude and ability to handle challenges effectively.
