At a Glance
- Tasks: Coordinate patient care, manage orders, and ensure excellent service delivery.
- Company: Leading healthcare company with a friendly team atmosphere.
- Benefits: Competitive pay, training programme, and overtime opportunities.
- Other info: Flexible shifts with potential for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
An excellent opportunity has arisen for a leading healthcare company, and this company is looking for a customer service coordinator to join our friendly team based in Maidenhead.
Main Purpose of the role:
- As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H.
- You will set up their account, confirm all the patient and carer details, arrange their first order and then check in with the patient or carer once the order has been delivered.
- You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient.
- Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is a role for someone who wants to make a difference to people’s lives.
- All new starters will undertake a 2-month training program overseen by our team trainer.
Pay Rate: £13.50
Locations: Sittingbourne
Duration: 12 months (possibility of extension)
Hours per week: 37.5 hours (7.5 hours per day).
Shift Patterns: Monday - Friday: between 08:00 - 20:00. (Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.) 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On Call Requirements: Coordinators are required to complete on-call segments, in addition to your normal working shift patterns. Coordinators are scheduled on a rota to complete the following minimum on-call requirements:
- Two overnight segments per month: (Monday–Friday): 8:00 PM – 8:00 AM
- Weekend overnight segments: Saturday: 5:00 PM – 9:00 AM (Sunday morning) Sunday: 5:00 PM – 8:00 AM (Monday morning)
- One weekend daytime segment: Saturday: 1:00 PM – 5:00 PM or Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM
These on-call segments are paid at an enhanced rate. There is also an opportunity to work the late shift following a midweek on-call segment if required. Rotas are compiled in advance and there is opportunity to swap segments fairly amongst the team.
Main Responsibilities:
- Confirm all details that we have been given by health care professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met.
- Liaise with health care professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and health care professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and health care professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to updating of patient records, processing chemist orders, prescription collection
Customer Service Coordinator in Maidenhead employer: Peopleforce Recruitment Ltd
Join a leading healthcare company in Maidenhead as a Customer Service Coordinator, where you will play a vital role in enhancing patient experiences. Our supportive work culture prioritises employee development through comprehensive training and offers flexible shift patterns to accommodate work-life balance. With competitive pay rates and opportunities for overtime, this position is perfect for those looking to make a meaningful impact in the lives of patients while enjoying a collaborative team environment.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peopleforce Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peopleforce Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peopleforce Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Peopleforce Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peopleforce Recruitment Ltd!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
