At a Glance
- Tasks: Support customers by processing orders and resolving queries efficiently.
- Company: Join a leading company committed to high-quality customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and attention to detail required.
The Customer Service Advisor is responsible for supporting the business to ensure that high quality customer service is provided effectively to internal and external customers within the Region North countries that have direct sales.
Responsibilities:
- Processing customer orders and dealing with customer queries on a timely basis.
- Providing customer support in an efficient and timely manner.
- Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns.
- Ensuring that all processes are carried out in accordance with Company procedures.
- Reconciliation of consignment stock audits and working with the Sales Team to clear consignment queries.
- Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managed with expiry dates and short dated stock is returned from Hospital accounts when necessary.
- Liaising with Accounts Receivable to ensure invoice queries and corrections are completed when required.
- Preparation of inventory reports for internal and external purposes.
- Preparation of adhoc reports to support internal and external customer requests.
- Ensuring that all orders are processed and filed in an efficient and timely manner.
- Ensuring that all internal documents have appropriate authorisation in accordance with Company procedures and have been filed appropriately.
- Ensuring that the product returns process is followed by all relevant employees and the relevant details are provided to couriers on a timely basis.
- Complying with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott.
- Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards.
This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
Background/Education:
- Good knowledge of Microsoft Excel and Word.
- High level of accuracy and attention to detail.
- Confident and clear communicator.
- Proficient in spoken and written language for Country area(s) allocated.
- Good maths and literacy skills.
- Ability to work well within tight deadlines.
- Previous knowledge of SAP would be advantageous but not essential.
Customer Service Advisor in Maidenhead employer: Peopleforce Recruitment Ltd
Abbott is an exceptional employer located in Maidenhead, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee growth and development, Abbott provides comprehensive training and support, ensuring that team members can thrive in their roles. The company fosters a collaborative culture that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the finance sector.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Maidenhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to find out if the job is right for you too.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to show you’re keen on joining our team!
We think you need these skills to ace Customer Service Advisor in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in processing orders and handling customer queries, as these are key responsibilities for us.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Excel and Word! We love seeing candidates who can demonstrate a high level of accuracy and attention to detail, so make that shine through.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit. Be confident and clear in your communication, and relate your previous experiences to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around processing orders and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your proficiency in Microsoft Excel and Word during the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to inventory management or reporting. If you have any experience with SAP, don’t forget to mention it!
✨Communicate Clearly
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers or colleagues in the past to demonstrate your skills.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, be prepared to discuss how you ensure accuracy in your work. You could share specific instances where your attention to detail made a difference, whether in processing orders or managing inventory. This will show that you take pride in your work and understand the importance of precision.
