At a Glance
- Tasks: Support customer engagement and sales effectiveness through CRM operations and analytics.
- Company: Join a dynamic team in Maidenhead focused on healthcare solutions.
- Benefits: Earn £14.49 per hour with opportunities for growth and development.
- Other info: Be part of a collaborative environment with a focus on health and safety.
- Why this job: Make an impact by managing data and supporting customer-facing teams.
- Qualifications: Experience in admin roles, strong attention to detail, and good communication skills.
This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams.
Key Responsibilities
- Manage customer data updates and registration requests in Salesforce (SFDC)
- Match and merge customer records with the OneKey database
- Track completed and incomplete customer registrations
- Troubleshoot and escalate customer issues where needed
- Support customer service and e-solutions teams
- Review portal analytics and engagement data
- Assist with operational tasks such as sample loading, inventory checks, and target list validation
Sales Force Effectiveness (SFE)
- Produce and manage SFE reports to track sales team performance
- Support the SFE Manager with reporting and analytics
- Train new starters on digital tools including Power BI dashboards and IQVIA Healthcare Insights
- Respond to internal reporting and data requests
- Identify and communicate performance trends to managers
- Support quarterly segmentation reporting and target list validation
- Help organise and categorise reports for customer engagement analytics
Skills & Experience
Required
- Administrative or operational work experience
- Strong attention to detail
- Good communication and problem-solving skills
- Ability to manage deadlines and prioritise workload
- Confident using data and reporting tools
- Fluent English
Preferred
- Experience using Excel or spreadsheets
- Customer service experience
- Experience with CRM systems such as Salesforce
Personal Qualities
- Positive, proactive attitude
- Logical and organised thinker
- Comfortable analysing data and presenting insights
- Team player with strong customer focus
Employees are expected to follow company policies, including health, safety, environmental, and quality standards.
CRM and Data Analyst in Maidenhead employer: Peopleforce Recruitment Ltd
As a CRM and Data Analyst at our Maidenhead office, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive pay, comprehensive training on digital tools, and a supportive environment where your contributions directly impact customer engagement and sales effectiveness. Join us to be part of a team that values innovation and collaboration, ensuring you have the resources and opportunities to excel in your career.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Data Analyst in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their CRM systems and how they use data analytics. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to customer data management or reporting during interviews. Show them you can think on your feet and handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM and Data Analyst in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM and Data Analyst role. Highlight your experience with Salesforce, data management, and any relevant reporting tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your problem-solving skills and attention to detail!
Show Off Your Data Skills:Since this role involves a lot of data handling, be sure to showcase your experience with data analysis and reporting tools like Excel or Power BI. We love seeing candidates who are confident in their ability to work with data!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and makes sure your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems, especially Salesforce. Familiarise yourself with how customer data is managed and the importance of accuracy in reporting. Being able to discuss specific features or functionalities will show that you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and reporting tools like Power BI or Excel. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will demonstrate your ability to handle the analytical aspects of the job.
✨Communicate Clearly and Confidently
Since this role involves supporting various teams, strong communication skills are a must. Practice explaining complex data insights in simple terms. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Be Proactive and Positive
Exude a positive attitude during the interview. Share examples of how you've taken initiative in past roles, whether it's improving a process or helping a colleague. Employers love candidates who are proactive and can contribute positively to team dynamics.
