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- Tasks: Deliver top-notch customer service and manage bookings for Occupational Health services.
- Company: Join a trusted partner in workplace health and safety.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Why this job: Make a difference by ensuring smooth clinic operations and helping customers.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Be part of a dynamic team dedicated to quality service.
The predicted salary is between 30000 - 42000 £ per year.
Position: OH Customer Services Specialist
Location: Abingdon
Reports to: Occupational Health Customer Services Supervisor
Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This partner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.
Key Responsibilities
- Respond to customer queries by phone and email, providing clear and professional support
- Manage bookings for Occupational Health services and guide customers through the process
- Set up and maintain clinic schedules and ensure appointments are accurate
- Work with third-party providers to ensure clinics run smoothly
- Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
- Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
- Carry out general administrative duties
- Support team and business goals as needed
Experience & Skills
- Good written and verbal communication
- Previous customer service experience (desirable)
- Confident using Word, Excel, Outlook; Salesforce experience is a plus
- Strong problem-solving and prioritisation skills
- Customer-focused with attention to quality and detail
Competencies
- Customer Obsessed - Deliver excellent service consistently
- Pioneering - Support continuous improvement
- Achieving - Meet performance targets
- Caring - Work supportively with both customers and colleagues
- Enduring - Help maintain long‑term service quality
Customer Support employer: Peopleforce Recruitment Ltd
Contact Detail:
Peopleforce Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Get to know the company before your interview! Research their values and services, especially in Occupational Health. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle tricky situations or difficult customers. This will prepare us to demonstrate our problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows that we’re engaged and eager to learn more about how we can contribute to their success.
✨Tip Number 4
Apply through our website for a smoother process! It’s often easier to track our application and follow up if we go through the official channels. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since good written and verbal communication is key, ensure your application is clear and professional. Use concise language and check for any typos or errors. We love attention to detail, so make every word count!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and provide excellent service, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the context of Occupational Health. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure excellent service.
✨Familiarise Yourself with the Role
Take a deep dive into the job description and understand the key responsibilities. Think about how your previous experience aligns with managing bookings and working with third-party providers, and be prepared to share relevant examples.
✨Practice Clear Communication
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to rehearse common customer service scenarios to demonstrate your problem-solving abilities during the interview.
✨Show Your Team Spirit
This position involves working closely with internal teams, so be ready to discuss how you collaborate with others. Share examples of how you’ve supported team goals in the past and how you can contribute to maintaining long-term service quality.
