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- Tasks: Provide exceptional support to patients transitioning from hospital to home.
- Company: Join a caring team at Hospital2Home, making a real difference in lives.
- Benefits: Flexible work-from-home options, overtime pay, free parking, and gym access.
- Why this job: Be part of a friendly team and impact patients' lives positively.
- Qualifications: Empathy, communication skills, and a proactive attitude are essential.
- Other info: Enjoy a structured training programme and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hospital2Home (H2H) provides essential support to patients receiving feeding care once they have been discharged from hospital and returned home. Working closely with our dedicated nursing team, who manage the clinical aspects of patient feeding, our Customer Service Coordinators play a key frontline role in ensuring each patient receives exceptional service and care.
This is a fantastic opportunity for someone who enjoys being part of a friendly, collaborative team and is motivated by making a real difference in people’s lives. You’ll work from our bright, modern open-plan office and receive full training through our structured 3-month onboarding programme, led by our in-house trainer.
Working Hours
- Core shifts: Monday–Friday between 08:00 and 20:00
- Typical shifts: 08:00–16:30 or 09:00–17:30
- Rotational shifts: 10:00–18:30 and 11:30–20:00 (one week every two months)
- Saturday (1 per month): 09:00–13:00 (paid at overtime rate x1.75)
- On-call segments: Available at an enhanced additional rate
What You’ll Love About Working Here
- Flexible option to work from home one day per week
- Overtime opportunities at enhanced pay rates
- Free on-site parking
- Onsite canteen featuring a Starbucks station
- Onsite gym with modern equipment, including a Peloton bike
What We’re Looking For
- Warm, empathetic, and great communicators
- Team-oriented with a proactive, can-do attitude
- Interested in building a career that genuinely impacts others
During the interview process, we’ll want to learn more about you—your experience, what you’re looking for in a new role, and your availability. This is also your chance to ask any questions to make sure H2H is the right fit for you too.
Customer Support employer: Peopleforce Recruitment Ltd
Contact Detail:
Peopleforce Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Get to know the company! Research Hospital2Home and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Prepare questions for your interview. This shows you're engaged and helps you figure out if the role is right for you. Ask about team dynamics, training opportunities, or how they measure success in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to explore more about the company culture and values before you even step into an interview.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight any relevant experience or skills that show you’re a great fit for our team at Hospital2Home.
Show Your Soft Skills: We’re looking for warm, empathetic communicators, so don’t shy away from showcasing your soft skills in your application. Share examples of how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’d be a fantastic addition to our friendly team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand what Hospital2Home does and how the Customer Support role fits into their mission. Familiarise yourself with their services and think about how your skills can contribute to providing exceptional care.
✨Show Your Empathy
Since this role is all about supporting patients, be prepared to share examples of how you've demonstrated empathy and great communication in past roles. Think of specific situations where you made a difference in someone's experience.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training processes, or how success is measured in the Customer Support role. This shows you're genuinely interested in making a positive impact.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle common challenges in customer support, especially in a healthcare setting. Practising these scenarios can help you articulate your thought process clearly.