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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage bookings for Occupational Health services.
- Company: Join a trusted partner in workplace health and safety.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Why this job: Make a difference by helping others while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Be part of a dynamic team dedicated to excellence.
The predicted salary is between 30000 - 42000 £ per year.
Location: Abingdon
Reports to: Occupational Health Customer Services Supervisor
Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This partner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.
Key Responsibilities
- Respond to customer queries by phone and email, providing clear and professional support
- Manage bookings for Occupational Health services and guide customers through the process
- Set up and maintain clinic schedules and ensure appointments are accurate
- Work with third-party providers to ensure clinics run smoothly
- Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
- Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
- Carry out general administrative duties
- Support team and business goals as needed
Experience & Skills
- Good written and verbal communication
- Previous customer service experience (desirable)
- Confident using Word, Excel, Outlook; Salesforce experience is a plus
- Strong problem-solving and prioritisation skills
- Customer-focused with attention to quality and detail
Competencies
- Customer Obsessed – Deliver excellent service consistently
- Pioneering – Support continuous improvement
- Achieving – Meet performance targets
- Caring – Work supportively with both customers and colleagues
- Enduring – Help maintain long-term service quality
Customer Support in Abingdon employer: Peopleforce Recruitment Ltd
Contact Detail:
Peopleforce Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support in Abingdon
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your customer-obsessed attitude!
Be Clear and Professional: Since this role involves a lot of communication, it's crucial to demonstrate your written communication skills. Keep your application clear, concise, and professional – just like you would when responding to a customer query.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your experience with managing bookings or working with teams, as these are key responsibilities for us at StudySmarter. Show us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its Occupational Health services. Understand their mission, values, and how they support workplace health and safety. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you resolved issues or improved a process, as this will demonstrate your customer-focused mindset.
✨Practice Common Interview Questions
Anticipate questions related to managing bookings, handling customer queries, and working with internal teams. Practising your responses will help you articulate your thoughts clearly during the interview. Don’t forget to prepare questions to ask them too; it shows you’re engaged and interested!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you prioritise tasks and solve problems, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and how you handle challenges.
