At a Glance
- Tasks: Be the go-to person for customer queries and service bookings in healthcare.
- Company: Join a trusted healthcare partner with a focus on quality service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by ensuring smooth healthcare services for customers.
- Qualifications: Strong communication, IT skills, and a customer-focused mindset are essential.
Peopleforce Recruitment are hiring for a Customer Service Specialist in Abingdon for one of our long-standing healthcare partners. This role is part of the Occupational Health Customer Service team within a Toxicology business unit. You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.
You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.
What you will do:
- Answer customer queries by phone and email
- Provide professional, clear, and helpful support
- Resolve issues quickly and accurately
- Manage and complete Occupational Health service bookings
- Help guide customers through the booking process
- Ensure appointments are set up correctly
- Open and manage clinic schedules
- Make sure resources are in place for appointments
- Work with external suppliers to keep services running smoothly
- Act as a link between customers and internal teams (clinical, laboratory, etc.)
- Ensure information is shared clearly and issues are resolved quickly
- Support collaboration across teams
- Follow standard operating procedures
- Meet KPIs and service level agreements (SLAs)
- Complete general administrative tasks
- Support continuous improvement of processes
Skills and experience needed:
Essential:
- Good written and spoken communication skills
- Strong IT skills (Word, Excel, Outlook)
- Ability to prioritise workload and meet deadlines
- Strong problem-solving skills
- Customer-focused and quality-driven approach
Desirable:
- Previous customer service experience
- Experience in healthcare or a service-based environment
- Experience with Salesforce
Personal qualities they want:
- Customer-focused and service-driven
- Calm and effective in a fast-paced environment
- Organised and reliable
- Strong team player
- Detail-oriented
- Open to change and continuous improvement
Customer Specialist in Abingdon employer: Peopleforce Recruitment Ltd
As a Customer Specialist at our esteemed healthcare partner in Abingdon, you will be part of a dedicated team that values collaboration and excellence in service delivery. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you thrive in your role while making a meaningful impact on customer experiences. Join us to enjoy a fulfilling career in a dynamic environment where your contributions are recognised and valued.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist in Abingdon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Peopleforce Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Peopleforce Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Specialist in Abingdon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Peopleforce Recruitment Ltd.
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Peopleforce Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Peopleforce Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
