At a Glance
- Tasks: Assist customers with enquiries and support emergency services in a dynamic environment.
- Company: Join a global leader in pharmaceuticals and healthcare with a supportive workplace.
- Benefits: Gain valuable experience, work in a friendly team, and enjoy a fantastic workplace culture.
- Other info: Opportunity for growth in a fast-paced, rewarding role.
- Why this job: Make a real difference by helping people and solving their problems every day.
- Qualifications: Customer service experience preferred; strong communication and tech skills are essential.
Peopleforce Recruitment are actively looking for an experienced customer service advisor for one of our long-standing trusted clients in Abingdon. Our client is a global pharmaceutical and healthcare leader who offers a fantastic workplace and supportive network. The customer service advisor is the first point of contact for their customers.
Key Responsibilities
- Handle customer enquiries via phone, email, and other channels with professionalism and care.
- Support the 24/7 “Chemist on Call” and emergency call-out services on a shared rota.
- Process orders, track deliveries, and manage returns.
- Complete general admin tasks to support service delivery.
- Work with colleagues to ensure a consistent, high-quality experience.
- Stay informed about company services, policies, and procedures.
- Follow all internal and regulatory standards.
- Take on additional duties as needed to support team goals.
Qualifications & Skills
- Degree or equivalent work experience.
- Experience in customer service or a contact centre (preferred).
- Strong written and verbal communication skills.
- Comfortable using technology and customer systems (Salesforce/Sage experience is a plus).
- Able to stay calm and multitask under pressure.
- Passionate about helping people and solving problems.
- Good working knowledge of Microsoft Office.
Core Competencies
- Customer Focused: Always aim to exceed customer expectations.
- Innovative: Look for ways to improve service and efficiency.
- Effective Communicator: Deliver clear and timely information.
- Caring: Support customers and colleagues with empathy.
- Committed: Help maintain long-term customer trust and satisfaction.
Customer Service Advisor in Abingdon employer: Peopleforce Recruitment Ltd
Peopleforce Recruitment Ltd is an excellent employer that prioritises the well-being and development of its staff in Sittingbourne. With a strong focus on customer service, employees are encouraged to make a meaningful impact on patients' lives while enjoying competitive pay and flexible shift patterns. The supportive work culture fosters growth opportunities, making it a rewarding place for those passionate about patient care.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being caring and empathetic is key in customer service. Share examples from your past experiences that highlight how you’ve gone above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Abingdon
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to exceed customer expectations in the past.
Be Clear and Concise:Use clear language and keep your sentences short. We appreciate effective communicators, so make sure your application reflects that by being straightforward and to the point.
Demonstrate Your Problem-Solving Skills:Share examples of how you've tackled challenges in previous roles. We love innovative thinkers who can come up with solutions, so let us know how you’ve made a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their mission, values, and any recent news or developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Customer Service Scenarios
Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your points, and don’t forget to listen actively to the interviewer.
✨Highlight Your Tech Savviness
Since the role involves using customer systems like Salesforce or Sage, be sure to mention any relevant experience you have with technology. If you’re familiar with Microsoft Office, share specific examples of how you've used it to improve efficiency in previous roles.
