At a Glance
- Tasks: Be the go-to person for customer queries and service bookings.
- Company: Join a dynamic team in the Occupational Health sector.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Make a real difference by ensuring smooth customer experiences.
- Qualifications: Strong communication and IT skills; customer-focused mindset.
This role is part of the Occupational Health Customer Service team within the Toxicology business unit. You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard. You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.
What you will do:
- Answer customer queries by phone and email
- Provide professional, clear, and helpful support
- Resolve issues quickly and accurately
- Manage and complete Occupational Health service bookings
- Help guide customers through the booking process
- Ensure appointments are set up correctly
- Open and manage clinic schedules
- Make sure resources are in place for appointments
- Work with external suppliers to keep services running smoothly
- Act as a link between customers and internal teams (clinical, laboratory, etc.)
- Ensure information is shared clearly and issues are resolved quickly
- Support collaboration across teams
- Follow standard operating procedures
- Meet KPIs and service level agreements (SLAs)
- Complete general administrative tasks
- Support continuous improvement of processes
Skills and experience needed:
Essential:
- Good written and spoken communication skills
- Strong IT skills (Word, Excel, Outlook)
- Ability to prioritise workload and meet deadlines
- Strong problem-solving skills
- Customer-focused and quality-driven approach
Desirable:
- Previous customer service experience
- Experience in healthcare or a service-based environment
- Experience with Salesforce
Personal qualities they want:
- Customer-focused and service-driven
- Calm and effective in a fast-paced environment
- Organised and reliable
- Strong team player
- Detail-oriented
- Open to change and continuous improvement
Customer Service in Abingdon employer: Peopleforce Recruitment Ltd
As a Customer Contact Specialist in Abingdon, you will join a dynamic Occupational Health Customer Service team that prioritises a supportive and collaborative work culture. The company offers excellent employee growth opportunities, comprehensive training, and a commitment to continuous improvement, ensuring that you can thrive in your role while delivering exceptional service to customers. With a focus on a 'Right First Time' experience, you'll be part of a team that values quality and efficiency, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Peopleforce Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being clear and professional is key. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Service in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contact Specialist role. Highlight your customer service experience and any relevant skills that match the job description, like problem-solving and communication.
Show Off Your Skills:Don’t shy away from showcasing your IT skills, especially with Word, Excel, and Outlook. If you have experience with Salesforce, mention it! We love seeing how you can use these tools to enhance customer service.
Be Clear and Concise:When writing your application, keep it professional yet friendly. Use clear language and avoid jargon. Remember, we’re looking for someone who can communicate effectively with customers, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Peopleforce Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Contact Specialist role. Familiarise yourself with the key responsibilities like answering queries and managing bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires strong written and spoken communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will highlight your ability to provide professional support and ensure a 'Right First Time' experience.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've tackled challenges in a customer service setting. Think about how you prioritised tasks and met deadlines while maintaining quality. This will showcase your strong problem-solving skills and your customer-focused approach.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be prepared to talk about your experiences as a team player. Share examples of how you've supported collaboration and ensured smooth communication between different departments. This will illustrate your reliability and organisational skills.
