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- Tasks: Supervise housekeeping operations and ensure a clean, welcoming environment for guests.
- Company: East Resort, a premier destination focused on guest satisfaction.
- Benefits: Up to $3300 salary, mobile allowance, and a 5-day work week.
- Why this job: Join a vibrant team and make a difference in guests' experiences every day.
- Qualifications: GCE ‘O’ Levels or hospitality certificate with 2 years of relevant experience.
- Other info: Rotating shifts with opportunities for career growth in the hospitality industry.
The predicted salary is between 24000 - 39600 £ per year.
You will oversee daily operations to maintain cleanliness and upkeep of villas, clubhouse, and general areas. You will coordinate contractors, conduct inspections, handle maintenance requests, assist guests, and manage communications to ensure a smooth and pleasant stay for occupants.
Responsibilities
- Supervise contractors and ensure adequate manpower provision for housekeeping, laundry, waste disposal, and pest control services to maintain cleanliness and housekeeping operations smoothly.
- Activate pest control personnel promptly to address pest-related issues such as bees, mosquitoes, and sandflies.
- Conduct inventory checks on check-out days and perform regular inspections of villa infrastructure to identify defects and ensure readiness for guest occupation.
- Report defects to relevant departments and issue maintenance requests following ISO practices to resolve irregularities and defects.
- Raise Purchase Requests and issue Purchase Orders in compliance with Club’s procurement policies.
- Perform service recovery actions and process waivers of charges for occupants affected by incidents during their stay.
- Coordinate with laundry service providers to manage the sending and collection of soiled linens at each check-out and conduct quarterly reviews of condemned linens and purchases.
- Verify laundry contractor billing against daily Delivery Orders to identify discrepancies and ensure accurate charges to the club.
- Assist occupants with basic troubleshooting of equipment such as refrigerators, air conditioners, TVs, and other electrical appliances.
- Prepare and distribute weekly fogging notices to guests.
- Assist in conducting biannual asset audits.
- Perform Duty Manager duties as assigned.
- Provide guests with information on rules, regulations, and contact numbers for assistance during their stay.
- Engage members and guests in conversation and provide requested assistance.
- Handle member and guest problems and complaints promptly and professionally.
- Manage incidents and update management on follow-up actions.
Required competencies and certifications
- Minimum GCE ‘O’ Levels or Certificate in Hotel/Hospitality Management with at least 2 years of relevant experience in a similar role.
- Ability to perform shift duties including weekends and public holidays.
Preferred competencies and qualifications
- Customer service orientation with proactive approach.
- Problem-solving and decision-making skills applied to daily operations and guest service.
- Integrity and strong customer service skills.
Other Information
- 5-day work week (Monday to Sunday) with rotating shifts: 8:00am to 5:15pm and 10:45am to 8:00pm.
- Monthly mobile allowance provided.
Housekeeper / Supervisor ( Up to $3300 / East Resort) employer: PEOPLEFIRST HR CONSULTANCY PTE. LTD.
Contact Detail:
PEOPLEFIRST HR CONSULTANCY PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper / Supervisor ( Up to $3300 / East Resort)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show up in person! If you're eyeing a specific resort or hotel, pop by and ask to speak with the manager. A friendly face can leave a lasting impression and might just land you an interview.
✨Tip Number 3
Be ready for a chat! Brush up on your customer service skills and be prepared to discuss how you’d handle various guest situations. This shows you're proactive and ready to tackle the role head-on.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Housekeeper / Supervisor ( Up to $3300 / East Resort)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and supervision. We want to see how your skills match the job description, so don’t be shy about showcasing your past roles and responsibilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housekeeper/Supervisor role. Share specific examples of how you've handled similar tasks or challenges in the past.
Show Off Your Customer Service Skills: Since this role involves interacting with guests, make sure to highlight your customer service experience. We love candidates who can demonstrate a proactive approach to problem-solving and guest satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PEOPLEFIRST HR CONSULTANCY PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeper/Supervisor. Familiarise yourself with daily operations, from overseeing contractors to handling maintenance requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves interacting with guests, be prepared to discuss your customer service experience. Think of specific examples where you've handled complaints or provided exceptional service. This will demonstrate your proactive approach and problem-solving skills, which are crucial for this job.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, how would you handle a pest control issue or a maintenance request? Practising your responses to these types of questions can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
