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- Tasks: Conduct audits to ensure compliance with LanguageCert's standards and provide guidance to centres.
- Company: Join PeopleCert, a global leader in professional skills assessment, operating in over 200 countries.
- Benefits: Enjoy competitive pay, a dynamic work environment, and opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven company that values quality, innovation, and integrity while making a global impact.
- Qualifications: Exceptional English skills and relevant quality assurance experience are essential; certifications are a plus.
- Other info: Frequent travel may be required, and background checks will be conducted for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre\’s infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert\’s standards.
As a Quality Auditor your tasks will include the following:
- Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert\’s centre approval criteria and associated policies and procedures
- Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert\’s qualifications, policies and procedures and regulatory requirements
- Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
- Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert\’s set specifications
- Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
- Inform centres of any identified non-compliance and actions required to remedy
- Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
- Recommend to the Quality Officer sanctions to be imposed on centres
- Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
- Demonstrate full understanding and implementation of LanguageCert\’s systems, process, policies and procedures to ensure compliance with internal Management Systems
- Provide any audit clarifications required
- Attend training/standardisation events from time-to-time throughout each calendar year
- Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, from time-to-time occur
- Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
- Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company\’s Health & Safety requirements
What We Look For:
- Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
- Relevant quality assurance experience in the context of training and/or examination
- Familiarity with equal opportunities and anti-discriminatory practices
- Availability on demand, at short notice from time-to-time; frequent travelling may be required
- Efficient completion of administrative duties, including completion of reports in a timely manner
- Representation of LanguageCert in a firm, but professional and polite manner
- Ability to communicate and nurture and develop, effective professional working relationships
- Ability to meet deadlines and keep to schedules
- Punctuality and reliability, maintaining high levels of integrity at all times
- Exceptional attention to detail
What we offer:
- Competitive remuneration package
- Work in an international, dynamic and fun atmosphere
- Huge learning experience in using best practices and global environment
- Constant personal and professional development
About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Core values: Quality, Innovation, Passion, Integrity.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, reflecting our commitment to inclusion.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing duties. All SELT personnel will be required to complete a declaration regarding any criminal record and/or bankruptcy.
Background checks for UK-based work include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check
- HO security check (BPSS or CTC)
- Financial background check
- Employment reference check
Outside the UK, equivalent checks will be conducted.
All applications will be treated with strict confidentiality.
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LanguageCert Quality Auditor - England employer: PeopleCert
Contact Detail:
PeopleCert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LanguageCert Quality Auditor - England
✨Tip Number 1
Familiarise yourself with LanguageCert's standards and policies. Understanding their specific requirements will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Quality Auditors in the education technology sector. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills and attention to detail. Think of examples from your past experience where you successfully handled compliance issues or audits.
✨Tip Number 4
Showcase your communication skills during any interactions with the hiring team. As a Quality Auditor, you'll need to convey complex information clearly, so demonstrating this ability early on can set you apart.
We think you need these skills to ace LanguageCert Quality Auditor - England
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Auditor at LanguageCert. Familiarise yourself with their standards and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight relevant experience in quality assurance, particularly in training or examination contexts. Emphasise your command of the English language and any certifications you hold that are pertinent to the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your skills align with LanguageCert's values. Mention your attention to detail and ability to maintain professionalism, as these are crucial for the role.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A well-written application reflects your attention to detail and professionalism, which are essential qualities for a Quality Auditor.
How to prepare for a job interview at PeopleCert
✨Showcase Your Language Skills
As a LanguageCert Quality Auditor, exceptional command of the English language is crucial. Be prepared to demonstrate your fluency during the interview, perhaps by discussing your experience with relevant certifications or how you've used your language skills in previous roles.
✨Highlight Your Quality Assurance Experience
Make sure to discuss your relevant quality assurance experience in training or examination contexts. Provide specific examples of audits you've conducted or compliance checks you've performed, as this will show your familiarity with the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential non-compliance situations you might encounter and how you would handle them, as well as how you would communicate these issues to centres.
✨Demonstrate Attention to Detail
Attention to detail is key for this role. During the interview, mention instances where your meticulous nature has led to successful outcomes, such as completing accurate reports or ensuring compliance with policies. This will reinforce your suitability for the position.
