LanguageCert Quality Auditor - England

PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre's infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert's standards.

As a Quality Auditor your tasks will include the following:

• Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert's centre approval criteria and associated policies and procedures.
• Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert's qualifications, policies and procedures and regulatory requirements.
• Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations.
• Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert's set specifications.
• Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity.
• Inform centres of any identified non-compliance and actions required to remedy.
• Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required.
• Recommend to the Quality Officer sanctions to be imposed on centres.
• Undertake investigations regarding alleged malpractice/maladministration as assigned by the Quality Officer.
• Demonstrate full understanding and implementation of LanguageCert's systems, process, policies and procedures to ensure compliance with internal Management Systems.
• Provide any audit clarifications required.
• Attend training/standardisation events from time-to-time throughout each calendar year.
• Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, from time-to-time occur.
• Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld.
• Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company's Health & Safety requirements.

What We Look For:

• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
• Relevant quality assurance experience in the context of training and/or examination.
• Familiarity with equal opportunities and anti-discriminatory practices.
• Availability on demand, at short notice from time-to-time; frequent travelling may be required.
• Efficient completion of administrative duties, including completion of reports in a timely manner.
• Representation of LanguageCert in a firm, but professional and polite manner.
• Ability to communicate and nurture and develop effective professional working relationships.
• Ability to meet deadlines and keep to schedules.
• Punctuality and reliability, maintaining high levels of integrity at all times.
• Exceptional attention to detail.

What we offer:

• Competitive remuneration package.
• Work in an international, dynamic and fun atmosphere.
• Huge learning experience in using best practices and global environment.
• Constant personal and professional development.