LanguageCert Quality Auditor - England

PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre’s infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert’s standards.

As a Quality Auditor your tasks will include the following:

• Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures.

• Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements.

• Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations.

• Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert’s set specifications.

• Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity.

• Inform centres of any identified non-compliance and actions required to remedy.

• Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required

• Recommend to the Quality Officer sanctions to be imposed on centres.

• Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer.

• Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems.

• Provide any audit clarifications required.

• Attend training/standardisation events from time-to-time throughout each calendar year.

• Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, form time-to-time occur.

• Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld.

• Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.

• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.

• Relevant quality assurance experience in the context of training and/or examination.

• Familiarity with equal opportunities and anti-discriminatory practices.

• Availability on demand, at short notice from time-to-time; frequent travelling may be required.

• Efficient completion of administrative duties, including completion of reports in a timely manner.

• Representation of LanguageCert in a firm, but professional and polite manner.

• Ability to communicate and nurture and develop, effective professional working relationships.

• Ability to meet deadlines and keep to schedules.

• Punctuality and reliability, maintaining high levels of integrity at all times.

• Exceptional attention to detail.

• Competitive remuneration package

• Work in an international, dynamic and fun atmosphere

• Huge learning experience in using best practices and global environment

• Constant personal and professional development

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check