Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate operations for High Stakes Test Centres and enhance candidate experiences.
- Company: Join a global leader in education technology with a presence in over 200 countries.
- Benefits: Competitive salary, free certification vouchers, and a dynamic work environment.
- Why this job: Make a real impact in the education sector while developing your skills.
- Qualifications: Fluent in Greek and English, with strong IT and communication skills.
- Other info: Frequent travel across the UK and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
The UK Operations Coordinator for HSTC SELT delivery is responsible for ensuring smooth operations, overseeing test center activities, training staff, and enhancing the overall candidate experience across LanguageCert’s SELT delivery sites. This role involves managing part-time staff at multiple UK locations and supporting business development initiatives. Regular travel across the UK and frequent on-site presence at various High Stakes Test Centres (HSTCs) is required.
Key Responsibilities:- Conduct regular visits to UK High Stakes Test Centres to ensure seamless operations and adherence to company processes.
- Work with the Head Office Operations Team to introduce and refine operational processes and contingency plans for unexpected challenges.
- Support UK HSTC teams in maintaining high service standards and optimizing test day operations.
- Deliver in-person training to HSTC staff across the UK, ensuring they are well-versed in test delivery procedures, security measures, customer service expectations, and system updates.
- Provide effective line management for assigned HSTC personnel.
- Manage staff scheduling based on the designated operating days and times of HSTCs each month.
- Step in to provide TCA emergency cover at test centers when needed or assist in sourcing temporary replacements.
- Monitor the quality of the test center environment to ensure this aligns with professional and operational standards and that branding is adhered to.
- Provide insights to Business Development and Marketing teams based on site visits to identify local growth opportunities.
- Support outreach initiatives, such as distributing promotional materials to potential partners and clients during site visits.
- Bachelor’s degree in business administration, operations management, or a related field preferred.
- 1-3 years of previous working experience in a multi-cultured environment would be considered a plus.
- Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
- Strong IT proficiency, including email, Word, and Excel. ECDL Advance level certification is desirable.
- Strong interpersonal, verbal, and written communication skills.
- Ability to work effectively across multiple teams, both in person and remotely.
- Experience in customer service, ideally within the education or exam sector.
- Proven experience in staff management and development.
- Excellent administrative and organizational skills, with the ability to manage time efficiently and meet deadlines.
- Attention to detail and strong record-keeping skills.
- Understanding of corporate and ethical standards in a professional setting.
- Willingness to travel frequently across the UK.
- Native or near-native Greek language speaking is essential.
- Competitive remuneration package.
- Work in an international, dynamic and fun atmosphere.
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
- Huge learning experience in using best practices and global environment.
- Constant personal and professional development.
About PeopleCert: PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs): Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.
UK HSTC Operations Coordinator - Greek Speaking in City of London employer: PeopleCert
Contact Detail:
PeopleCert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK HSTC Operations Coordinator - Greek Speaking in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace UK HSTC Operations Coordinator - Greek Speaking in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of UK HSTC Operations Coordinator. Highlight any relevant experience in operations management, staff training, and customer service, especially within the education sector.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or improved processes in previous jobs, and don’t forget to mention your Greek language skills!
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your application reflects your verbal and written skills. Use clear, concise language and check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PeopleCert
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of UK HSTC Operations Coordinator. Familiarise yourself with the responsibilities, especially around managing test centres and staff training. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong interpersonal skills, be prepared to demonstrate your communication abilities. Use examples from your past experiences where you effectively managed teams or resolved conflicts. This will highlight your capability to work across multiple teams and maintain high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as staffing issues or operational hiccups at test centres, and prepare your strategies for handling them. This shows that you can think on your feet and are ready for the unexpected.
✨Emphasise Your Multicultural Experience
Given the multi-cultured environment of the role, share any relevant experiences you've had working with diverse teams or in different cultural settings. This will demonstrate your adaptability and understanding of various perspectives, which is crucial for enhancing the candidate experience across LanguageCert’s SELT delivery sites.
